Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 2019

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-21-2019, 11:27 AM
tkuhn89 tkuhn89 is offline
Member
 
Join Date: Dec 2019
Location: Denver
Posts: 1
Default Cloud Uploads fail since upgrade to 2019.12/Catalina

As you all may know Avid issued their first version of PT that supports Catalina. I mistakenly did the upgrade as the email sent out by avid suggested that majority of the features should be working with Catalina - unfortunately, since doing the update - every time I try to upload tracks/audio to my cloud sessions - they fail to upload.

I have tried looking in the OS security settings to see if there is something blocking the connection - but that proved no results. I've tried all of the following with no luck fixing the issue:

uninstalled/reinstalled Pro Tools and the Cloud Client Services
trashed preferences
created a new user on the computer
tried wi-fi vs ethernet

I opened support ticket and they haven't provided much help. I'm wondering if there are any other users out there that have experience this issue and if they have any other suggestions. If I don't find a resolution soon I'm considering doing a fresh install of Mojave and reverting back to 2019.10. But I would love to avoid that.
Reply With Quote
  #2  
Old 12-21-2019, 11:33 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 24,849
Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Hi, welcome to the community.

Anyone else see this?
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #3  
Old 12-29-2019, 11:29 AM
hakofred hakofred is offline
Member
 
Join Date: Jan 2014
Location: Norway
Posts: 52
Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Exactly the same problem here. Have tried everything that you describes and still no solution. It seemes that all contact is blocked or not available.
When i am invited to a project, everything goes fine until the download of files starts. The Task Manager shows "failed" on all files.
__________________
Imac 21,5 late 2012, (upgraded 2018), i7 quad core 3,1 ghz 16 gb ram. Samsung Evo 850 SSD 1tb. Catalina 10.15.3, PT 2021.12, Waves Diamond ++. Native instruments komplete ultimate. Arturia Matrix 12v2. Mini V v3, Prophet v3, Air , Hammond B3x
etc...
Reply With Quote
  #4  
Old 12-30-2019, 09:19 AM
hakofred hakofred is offline
Member
 
Join Date: Jan 2014
Location: Norway
Posts: 52
Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

So no one else experience this big problem? I find protools useless until this problem is solved.
__________________
Imac 21,5 late 2012, (upgraded 2018), i7 quad core 3,1 ghz 16 gb ram. Samsung Evo 850 SSD 1tb. Catalina 10.15.3, PT 2021.12, Waves Diamond ++. Native instruments komplete ultimate. Arturia Matrix 12v2. Mini V v3, Prophet v3, Air , Hammond B3x
etc...
Reply With Quote
  #5  
Old 12-30-2019, 09:45 AM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

I'll take a look for your support case, but in the meantime please see pg12 in the Mac Read Me for info on changing Full Disk Access from its default settings. The Read Me's are linked from the Pro Tools 2019.12 Release Info and this topic was added to its Tech Alerts section.
__________________
system detailsxinstagramlinkedin
Reply With Quote
  #6  
Old 12-30-2019, 10:14 AM
hakofred hakofred is offline
Member
 
Join Date: Jan 2014
Location: Norway
Posts: 52
Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Awesome Jeffro! Thank you, problem solved! After cheking this two files everything works fine
This shows how important it is to read the release documents properly before installing, me included!
__________________
Imac 21,5 late 2012, (upgraded 2018), i7 quad core 3,1 ghz 16 gb ram. Samsung Evo 850 SSD 1tb. Catalina 10.15.3, PT 2021.12, Waves Diamond ++. Native instruments komplete ultimate. Arturia Matrix 12v2. Mini V v3, Prophet v3, Air , Hammond B3x
etc...
Reply With Quote
  #7  
Old 08-19-2020, 04:52 PM
seba.aracena seba.aracena is offline
Member
 
Join Date: Oct 2016
Location: Mexico
Posts: 5
Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Quote:
Originally Posted by jeffro View Post
I'll take a look for your support case, but in the meantime please see pg12 in the Mac Read Me for info on changing Full Disk Access from its default settings. The Read Me's are linked from the Pro Tools 2019.12 Release Info and this topic was added to its Tech Alerts section.
How can I fix the same issue in High Sierra?
__________________
Sebastián Aracena
Producer & Guitarist
Latin GRAMMY® Winning Musician
Reply With Quote
  #8  
Old 08-19-2020, 05:12 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Quote:
Originally Posted by seba.aracena View Post
How can I fix the same issue in High Sierra?
Not the same issue if you are running High Sierra since this started with a change in Catalina. You also have similar posts across 4 threads, and your sig shows v12.7 but this is the 2019 forum. Help Us Help You
__________________
system detailsxinstagramlinkedin
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools 2019 + Catalina legasafe macOS 134 06-24-2020 11:37 AM
Protools 2019.12 and Catalina 10.15.2 combo jeam25 macOS 20 02-10-2020 12:03 PM
Pro Tools 2019.12 Catalina Support auratone Pro Tools 2019 27 12-19-2019 04:58 AM
Collaborative Cloud Issues - uploads fail cdengler Pro Tools 2019 9 09-25-2019 06:36 AM


All times are GMT -7. The time now is 11:51 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com