I have a problem with changing my card information

[oohp2]

Hello.

I subscribed pro tools for 2 months during 2016 and then quit. (I had a monthly subscription.) And I tried to buy monthly subscription again yesterday but I couldn't. I noticed I changed my credit card and I was trying to update my billing info. but there is no update button anywhere. I also read your description to update card info but i couldn't find any update button. can you help me?

[jeffro]

Welcome to the community.

Please use the Need Help link on the right side of the store to provide your account info to the webstore team. Thanks!

[oohp2]

I have already asked here that I wanted change my credit cad info but couldn't find update button.
then you told me to use the need help button.
so I did.
and you told me to repurchase subscription.(i receive ur mail 3 days later)
so i tried again but i couldn't finish.
perhaps my credit card was changed, so the payment was not finished.
at the last payment process, i could change my name on card, billing adress, ***, etc...except my new card number.
anyway.. I used need help button again.( asked what can i do now?) and now i just received ur mail again. you said my case number is duplicated.....

I'm really really tired now.
It has been about a week since i first asked you here.
I thought you guys could handle it easily.
I was wrong.

Can you just give me a solution here??
Is this so hard for you guys?
I'm sorry if i was rude but the problem is simple.

I just want to buy your pro tools subscription.

please please give me a solution.

[jeffro]

Originally Posted by oohp2

...Can you just give me a solution here??
Is this so hard for you guys?...

This is a User forum, the issue is being handled by Avid's store team. Please check your email and reply to the latest case notice.