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  #121  
Old 01-26-2017, 11:01 AM
Rarepayload Rarepayload is offline
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Default Pro tools 12 Mini Grand plug-in *Issue* (OS sierria 10.12.2)

HEY ALL!

I am in need of some help with the most recent version of Pro Tools 12.7.0 and the Mini Grand Plug-in. Ever since I updated the First Air bundle to the most recent 12.0.0.615, the mini grand is cutting the sound out as I hold the note down on Pro Tools and does the exact same if I hold a note down on my MIDI keyboard. This issue has not hit any of the other instruments like the DB-33 of the drum machines, it plays the notes held down FINE and sustains them all the way till I release the note.
Again just to clarify, when the Mini Grand plug-in is loaded and when play a note...I HIT the note - Sound comes through but CUTS out almost immediately and goes DEAD.

Steps Ive done to try and restore the plug-in:
re-installed the plug-in *Full bundle pack* (FIRST AIR BUNDLE) = No Luck
re-installed the plug-in individually = No Luck
restarted my machine a number of times = No Luck

I have looked on the AVID website and underneath each instrument and effects it shows what OS they support UP TO. The MINI GRAND is only supported for Mac's up to 10.11.x, could this be causing the issue i'm having as my OS is Apple's most recent 10.12.2 AND Avid have not done any updates to 10.12 for all the instruments yet?
Will AVID look into this problem yet?

If ANYONE has any ideas about what it is or if someone out there is having the same issues as me, please comment and help me out.

My System I run Pro Tools 12.7.0 on:
Macbook Pro 15" Retina (Not the USB-C model, the old one)
OS: Sierria 12.12.2
Processor: 2.8GHz i7
Memory: 16GB
Graphics: AMD Radeon R9 M370X 2048 MB
Intel Iris Pro 1536 MB


This is just to clarify for people what System I'm running on etc.

Please get in contact, Thanks.
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  #122  
Old 01-26-2017, 11:54 AM
ChuckS ChuckS is offline
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Default Re: Pro tools 12 Mini Grand plug-in *Issue* (OS sierria 10.12.2)

It's a known issue and AIR is working on a fix. It's been covered in other threads here and on AIR - there is a workaround, search. This also effects Structure.
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  #123  
Old 01-26-2017, 03:08 PM
Cutlerbri Cutlerbri is offline
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Default Re: Pro tools 12 Mini Grand plug-in *Issue* (OS sierria 10.12.2)

Rarepayload,

Just like Chuck said, there is a workaround available. It worked for me.
Welcome to the DUC! One of our rules here is we don't like to spend time re-hashing issues that have already been covered.

Please use the search function above as a first step. You might get four or five solutions IMMEDIATELY that way without waiting for one of us to answer. Everybody wins!
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  #124  
Old 01-26-2017, 03:54 PM
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DetroitT DetroitT is offline
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Default Re: Air Mini Grand: no "long" sound, just short notes...

Bump.
Can fix but then it breaks.
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  #125  
Old 01-26-2017, 05:17 PM
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Ben Jenssen Ben Jenssen is offline
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Default Re: Pro tools 12 Mini Grand plug-in *Issue* (OS sierria 10.12.2)

Google the Avid Pro Audio Community
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  #126  
Old 01-27-2017, 06:36 PM
rinky rinky is offline
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Default Re: Pro tools 12 Mini Grand plug-in *Issue* (OS sierria 10.12.2)

It just amazes me how long it's taking them to solve this problem!
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  #127  
Old 01-28-2017, 02:28 AM
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clausiii clausiii is offline
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Default Re: Pro tools 12 Mini Grand plug-in *Issue* (OS sierria 10.12.2)

Yes, this is PITA. Structure not working here for weeks...
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  #128  
Old 01-29-2017, 10:39 PM
accentaudio accentaudio is offline
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Default Re: AIR Mini Grand: no 'long' sound, just short notes

C'mon AIR. You guys have got to fix these issues! I paid good money for Expansion Pack 3 Complete and it is almost worthless to me at this point. Between Structure and Mini Grand not working properly what are we supposed to go? We need a fix from you.
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  #129  
Old 01-29-2017, 11:52 PM
accentaudio accentaudio is offline
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Default Re: Mini Grand Issue

Quote:
Originally Posted by unkJE View Post
AIEP v2.0.8 – AIR Music Tech/inMusic Brands have been working on an update ….

(JAN 3, 2017) email from Simon Bangs (Software Marketing & eCommerce Manager, inMusic Brands):

"All the Plugins will be getting a free update early this year. Starting first with Mini Grand and Structure which are unfortunately affected by this incompatibility with PT12.6/7 and OSX 10.12."
Great... So where is this update? This has been going on for months now.
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  #130  
Old 01-31-2017, 02:18 PM
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DetroitT DetroitT is offline
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Default Re: Mini Grand Issue

MacOS 10.12.x Pro Tools HD12.7

I reinstalled "AIR_Creative_Collection_Virtual_Instruments_11.3.1_Mac"

This cured the short note-Soft-issue in Structure (Full) and MiniGrand.
(MP 5,1)
This is an Avid bug as Air does not (for the moment) service AAX for these two Plug-Ins
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