Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > General Discussion & Off Topic > General Discussion

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-27-2013, 06:01 PM
bleudog bleudog is offline
Member
 
Join Date: Jul 2011
Location: san diego, CA
Posts: 25
Default Unable to login to Avid master account!!

Folks

i am unable to login to my avid master account,
i have tried to reset my password but i get a message that my attempt was unsuccessful and i should check my email.

i know my email is correct anyone have an issue like this before?

any advice would be appreciated.

thanks.
Reply With Quote
  #2  
Old 12-30-2013, 10:55 AM
Emcha_audio's Avatar
Emcha_audio Emcha_audio is offline
Moderator
 
Join Date: May 2010
Location: Montréal, canada
Posts: 6,338
Default Re: Unable to login to Avid master account!!

Have you checked if the website sent you any confirmation link in your email? Check your spam folder also just to be sure.
__________________
Manny.

#BOYCOTTTUSPRODUCTS

just not Pro tools and compatible plugins...
Reply With Quote
  #3  
Old 12-30-2013, 06:02 PM
Bruce Paine Bruce Paine is offline
Admin Emeritus
 
Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,819
Default Re: Unable to login to Avid master account!!

Quote:
Originally Posted by bleudog View Post
Folks

i am unable to login to my avid master account,
i have tried to reset my password but i get a message that my attempt was unsuccessful and i should check my email.

i know my email is correct anyone have an issue like this before?

any advice would be appreciated.

thanks.
Hi,
We were able to find that you added a space at the end of ".org " when you originally created your Avid account. That space has been removed, so try logging in with that email address again at http://account.avid.com
__________________
Bruce Paine
System Details
Reply With Quote
  #4  
Old 12-31-2013, 11:06 AM
bleudog bleudog is offline
Member
 
Join Date: Jul 2011
Location: san diego, CA
Posts: 25
Default Re: Unable to login to Avid master account!!

Bruce!

Thank you again for your help.
Love that you are here to help!

Have a great new year!!!!
Reply With Quote
  #5  
Old 01-27-2014, 11:25 PM
ssly3333 ssly3333 is offline
Member
 
Join Date: Oct 2013
Location: Spring Hill
Posts: 1
Default Re: Also unable to login to Avid master account!!

I also have not been able to log into my master account for weeks now and no response after contacting Avid via "Feedback."

I have reset the password about six different times, and every time I change it and type the new password in, it always says, "We were unable to log you in. Please check your email address and password and try again."

Cookies are enabled, and the account was verified to Avid via email originally. I was able to get into my master account before.

Thanks.

ssly3333
Reply With Quote
  #6  
Old 01-28-2014, 12:05 AM
Bruce Paine Bruce Paine is offline
Admin Emeritus
 
Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,819
Default Re: Also unable to login to Avid master account!!

Quote:
Originally Posted by ssly3333 View Post
I also have not been able to log into my master account for weeks now and no response after contacting Avid via "Feedback."

I have reset the password about six different times, and every time I change it and type the new password in, it always says, "We were unable to log you in. Please check your email address and password and try again."

Cookies are enabled, and the account was verified to Avid via email originally. I was able to get into my master account before.

Thanks.

ssly3333
It may be that you have an Avid account but have not yet created an Avid Master Account. Check your email to see if you received this just now:
"Your password was successfully reset. Check your email for your new password. You will be prompted to change your password after first login."

If you are not able to login on the main page, try logging in here:
http://account.avid.com
__________________
Bruce Paine
System Details
Reply With Quote
  #7  
Old 06-11-2014, 11:20 PM
dabbles62 dabbles62 is offline
Member
 
Join Date: Jun 2014
Location: Leopold Australia
Posts: 6
Default Re: Unable to login to Avid master account!!

I have a similar problem, i am trying to change my out of date email address which i have no access to. they tell me i have to set up a master account which I've done but for some reason i am unable to link any of my accounts.
Reply With Quote
  #8  
Old 06-12-2014, 12:01 AM
Bruce Paine Bruce Paine is offline
Admin Emeritus
 
Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,819
Default Re: Unable to login to Avid master account!!

Quote:
Originally Posted by dabbles62 View Post
I have a similar problem, i am trying to change my out of date email address which i have no access to. they tell me i have to set up a master account which I've done but for some reason i am unable to link any of my accounts.
Contact the Avid web support team through the registration case page here:

http://avid.force.com/Support/RegistrationCaseCreation

Enter "Avid Account Email" in the Subject field. An Avid Support Code is not required for registration issues.

In addition to your name, be sure and include any previous email addresses (and physical address if you may have registered with a different location); along with your current address and current email.
__________________
Bruce Paine
System Details
Reply With Quote
  #9  
Old 06-12-2014, 03:33 AM
dabbles62 dabbles62 is offline
Member
 
Join Date: Jun 2014
Location: Leopold Australia
Posts: 6
Default Re: Unable to login to Avid master account!!

Thanks Bruce!!
Reply With Quote
  #10  
Old 08-15-2014, 01:43 PM
bad jitter bad jitter is offline
Member
 
Join Date: Apr 2001
Location: Tellus
Posts: 1,368
Default Re: Unable to login to Avid master account!!

I don't find any subject field from the link provided. My account is linked to my old email, how can I change my email info?
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Change Avid Account Email/Login Ian Bodzasi macOS 8 10-02-2013 11:40 AM
How to change my Avid Account Email/Login Suge_KNice macOS 2 09-23-2013 08:11 PM
Avid account login gali_kz0 Pro Tools 10 2 09-13-2013 02:13 AM
Avid account login gone dterry Pro Tools 9 3 07-21-2011 06:56 PM


All times are GMT -7. The time now is 06:52 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com