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  #1  
Old 01-13-2014, 06:37 PM
james01 james01 is offline
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Default No Activation Code

I bought PT11 today and still haven't received an activation code or email anywhere. I contacted email support, but anything else I can do?
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  #2  
Old 01-13-2014, 06:49 PM
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Southsidemusic Southsidemusic is offline
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Default Re: No Activation Code

Quote:
Originally Posted by james01 View Post
I bought PT11 today and still haven't received an activation code or email anywhere. I contacted email support, but anything else I can do?
Hi

Check your SPAM filter and see if it happened to end up there. Have happened a lot before. If you haven't got it tomorrow PM me and I'll check with the top floor guys

Best Regards
Christopher
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  #3  
Old 01-13-2014, 08:03 PM
Sparky1 Sparky1 is offline
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Default Re: No Activation Code

Quote:
Originally Posted by Southsidemusic View Post
Hi

Check your SPAM filter and see if it happened to end up there. Have happened a lot before. If you haven't got it tomorrow PM me and I'll check with the top floor guys

Best Regards
Christopher
How cool is this community... Just sayin'...

Sparky
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  #4  
Old 01-14-2014, 08:30 AM
james01 james01 is offline
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Default Re: No Activation Code

Quote:
Originally Posted by Southsidemusic View Post
Hi

Check your SPAM filter and see if it happened to end up there. Have happened a lot before. If you haven't got it tomorrow PM me and I'll check with the top floor guys

Best Regards
Christopher
Still nothing, this is very upsetting after paying.

I tried to call support, but I don't know what a system ID is.
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  #5  
Old 01-14-2014, 01:22 PM
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Southsidemusic Southsidemusic is offline
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Default Re: No Activation Code

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Originally Posted by james01 View Post
Still nothing, this is very upsetting after paying.

I tried to call support, but I don't know what a system ID is.

Hi

I am forwarding this now so hang in there, it will be fixed. System ID is the computer ID you can get by looking in the system details.

Be back as soon as I can
Chris
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  #6  
Old 01-14-2014, 01:33 PM
james01 james01 is offline
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Default Re: No Activation Code

Thanks.

Email support said it's because I selected having a shippable box, but I thought I could do both? Furthermore, there was a drop-down menu that made me select a shipping option.
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  #7  
Old 01-14-2014, 02:06 PM
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Southsidemusic Southsidemusic is offline
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Default Re: No Activation Code

Quote:
Originally Posted by james01 View Post
Thanks.

Email support said it's because I selected having a shippable box, but I thought I could do both? Furthermore, there was a drop-down menu that made me select a shipping option.
Ok so this is sorted now then?

Best Regards
Christopher
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  #8  
Old 01-14-2014, 02:57 PM
james01 james01 is offline
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Default Re: No Activation Code

No
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  #9  
Old 01-14-2014, 03:07 PM
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Southsidemusic Southsidemusic is offline
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Default Re: No Activation Code

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No
What do you need from me? Do you wanna change the purchase from Shipped box to download? I will push this up to the right guys if thats what you need.

Christopher
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  #10  
Old 01-14-2014, 03:11 PM
Bruce Paine Bruce Paine is offline
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Default Re: No Activation Code

Upgrades to Pro Tools 11 are downloadable.

This is not an upgrade, it is the full purchase of Pro Tools 11 from the Avid store, which is only available there as a shipping product, not a download.

As it says on the store under Specifications:
Quote:
What’s in the box?
  • Pro Tools 11 activation card - download required (includes Pro Tools 11 and Pro Tools 10 installers and user guides for all software)
  • iLok 2 key (for software authorization)
  • Driver installer disk
  • Registration information card
You will need the iLok 2 USB key included in the box, and you will get the Activation Code in the box as soon as fedex delivers it to you.

If you already own an iLok 2, you can download the fully functional 30 day trial license in the meantime. If you don't have an iLok 2, then you will need to wait until you get the one included with your purchase.
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