Pro Tools SE 8.03 - Startup Crash...

[jaywalker]

I have just purchased an M-Audio Mobile Pre (2nd Gen) and installed the accompanying Pro Tools SE 8.03 on my Macbook Pro with OS X 10.6.6.

After an apparently successful install (and then running the Shockwave Patch), I immediately got a Crash on startup:

Process: Pro Tools SE [1084]
Path: /Applications/Digidesign/Pro Tools/Pro Tools SE.app/Contents/MacOS/Pro Tools SE
Identifier: com.digidesign.ProToolsSE
Version: 8.0.3x225 (8.0.3f0)
Code Type: X86 (Native)
Parent Process: launchd [171]

Date/Time: 2011-02-08 11:00:07.291 +1300
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Interval Since Last Report: 176342 sec
Crashes Since Last Report: 30
Per-App Interval Since Last Report: 70 sec
Per-App Crashes Since Last Report: 30
Anonymous UUID: EAE6DA13-C994-4334-A9F8-74FA26CF9BA2

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
abort() called

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x985be176 __kill + 10
1 libSystem.B.dylib 0x985be168 kill$UNIX2003 + 32
2 libSystem.B.dylib 0x9865089d raise + 26
3 libSystem.B.dylib 0x986669bc abort + 93
4 libstdc++.6.dylib 0x9558ffda __gnu_cxx::__verbose_terminate_handler() + 433
5 libstdc++.6.dylib 0x9558e17a __cxxabiv1::__terminate(void (*)()) + 10
6 libstdc++.6.dylib 0x9558e1ba __cxxabiv1::__unexpected(void (*)()) + 0
7 libstdc++.6.dylib 0x9558e2b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8 ...gn.framework.CoreFoundation 0x002c3cd5 Cmn_TypedException<Cmn_ANSIExceptionData>::Throw() const + 93
9 ...gn.framework.CoreFoundation 0x002c31c0 Cmn_AddExceptionContext(std::exception*, Cmn_ExceptionDescription*) + 346
10 ...gn.framework.CoreFoundation 0x002fcd91 Sys_FileUtils::CreateFolder(Sys_FileLoc&) + 861
11 ...gn.framework.CoreFoundation 0x002f2830 Sys_FileLocUtils::GetUserLogsFolderLoc() + 468
12 ...gn.framework.CoreFoundation 0x0030ca16 Sys_UtilsMacOS::RedirectStdOutToLogFile() + 62
13 com.digidesign.ProToolsSE 0x0000c9bc 0x1000 + 47548
14 com.digidesign.ProToolsSE 0x0000275b 0x1000 + 5979
15 com.digidesign.ProToolsSE 0x00002689 0x1000 + 5769


Funny thing is, if I create a new user on the same Machine, Pro Tools starts and works perfectly!?!

How can I figure out what the issue is with my standard user profile?

[jaywalker]

Here's the error in the console log:

8/02/11 4:11:02 PM [0x0-0x178178].com.digidesign.ProToolsSE[2700] terminate called after throwing an instance of 'Cmn_TypedException<Cmn_ANSIExceptionData>'
8/02/11 4:11:02 PM [0x0-0x178178].com.digidesign.ProToolsSE[2700] what(): Assertion in "/Code/SE/AlturaPorts/NewFileLibs/CoreFoundation/MacBuild/../../Sys/MacOS/Sys_FileUtilsMacOS.cpp", line 569

[Avid Product Design]

As Pro Tools SE starts successfully in a new user account, the problem must be somewhere in Users/Home/Library.

Try copying your Users/Home/Library/Preferences folder to the Desktop and then deleting the contents of the original folder (make sure that the copy has been successful before doing this or you will lose your preferences for all applications). If Pro Tools SE starts, then that at least narrows things down to a rogue preference file at which point you can add files back in batches and restart until you can replicate the crash. If not, something in Users/Home/Library/Application Support may be the culprit.

[jaywalker]

Thanks for your response Tim. I tried the preferences trick to no avail. :-(

However, I managed to solve the problem myself after watching the Pro Tools Optimization Video for OS X. It recommended turning FileVault off, so I removed FileVault from my standard profile and hey presto it worked!!!

So it seems that removing FileVault is not an optmization for Pro Tools SE, but actually a pre-requiste!

[Avid Product Design]

Great that you are up and running and thanks for letting us know how you fixed the issue.

[aasmith]

Originally Posted by Tim Adnitt

Great that you are up and running and thanks for letting us know how you fixed the issue.

Tim:
Are you up for a REAL challenge? I bought my wife a M-Audio KeyStudio for Christmas '10. I have not yet been able to get it to work with ProTools 8.0.3! I am a MacAddict and have a mac mini with 3 GB of Ram, plenty of hd space, run Mac OSX 10.6.6. Nothing really unusual about the config....unless there's something I don't know about. Any help would be great. BTW, the KeyStudio works with GarageBand '11.
Arthur Smith

[DigiTechSupt]

Originally Posted by aasmith

Tim:
Are you up for a REAL challenge? I bought my wife a M-Audio KeyStudio for Christmas '10. I have not yet been able to get it to work with ProTools 8.0.3! I am a MacAddict and have a mac mini with 3 GB of Ram, plenty of hd space, run Mac OSX 10.6.6. Nothing really unusual about the config....unless there's something I don't know about. Any help would be great. BTW, the KeyStudio works with GarageBand '11.
Arthur Smith

Can you give more details about what happens, exactly?

[Dantolini]

Hi,

I have a similar problem,

I have the Pro tools LE 8.0.3 running in a 2.8 GHz Intem Core i7 iMac with 4GB Ram and Mac OS X 10.6.8 system. All this with an M Box 2.

The Pro Tools has been working for the last few months, but lately it crashes at startup.

The crash report is as follows:

Process: Pro Tools LE [186]
Path: /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/MacOS/Pro Tools LE
Identifier: com.digidesign.ProToolsLE
Version: 8.0.4 (8.0.4f240)
Code Type: X86 (Native)
Parent Process: launchd [106]

Date/Time: 2011-06-26 22:30:53.806 +0100
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6

Interval Since Last Report: 52 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 4 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 9F391E12-C6C9-4E00-AC10-FE918EBB5C13

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x935fd144 CFRetain + 212
1 com.apple.CoreFoundation 0x93607992 __CFBasicHashAddValue + 50
2 com.apple.CoreFoundation 0x93607817 CFBasicHashAddValue + 167
3 com.apple.CoreFoundation 0x9363215c CFDictionaryCreate + 108
4 com.digidesign.framework.DFW 0x024fb240 DFW_CocoaUtils::CreateDFWImageRefFromNSImageCopy(N SImage*) + 1000
5 com.digidesign.framework.DFW 0x024a427f DFW_PainterQuartz::GetCFAttrStrFromString(char const*) + 243
6 com.digidesign.framework.DFW 0x024a7375 DFW_PainterQuartz:rawTextBox(Cmn_Rect<long> const&, std::string const&, DFW_Painter::EJustification, bool, bool, bool, bool) + 91
7 com.digidesign.framework.DFW 0x0249e606 TStaticText::ImageText(std::string const&, Cmn_Rect<long> const&, DFW_Painter::EJustification) + 204
8 com.digidesign.framework.DFW 0x0249ee3f TStaticText:raw(VRect const&) + 841
9 com.digidesign.framework.DFW 0x023eca3b TView::HandleDraw(VRect const&) + 159
10 com.digidesign.framework.DFW 0x023ecb8d TView::HandleDraw(VRect const&) + 497
11 com.digidesign.framework.DFW 0x023ecb8d TView::HandleDraw(VRect const&) + 497
12 com.digidesign.framework.DFW 0x024b8757 DFW_PainterOpenGL::SetPenMode(EPenMode) + 43983
13 com.apple.AppKit 0x94e1361e -[NSView _drawRect:clip:] + 3510
14 com.apple.AppKit 0x94e122bc -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1600
15 com.apple.AppKit 0x94e107db -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 711
16 com.apple.AppKit 0x94e117b7 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 4771
17 com.apple.AppKit 0x94eaf9f7 -[NSNextStepFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 575
18 com.apple.AppKit 0x94e0cc96 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVi sibleRectForView:] + 3309
19 com.apple.AppKit 0x94d6d84b -[NSView displayIfNeeded] + 818
20 com.apple.AppKit 0x94d2160d -[NSNextStepFrame displayIfNeeded] + 98
21 com.apple.AppKit 0x94d36b64 -[NSWindow displayIfNeeded] + 204
22 com.digidesign.framework.DFW 0x024af816 DFW_PainterOpenGL::SetPenMode(EPenMode) + 7310
23 com.digidesign.framework.DFW 0x023db477 TWindow::Update() + 83
24 com.digidesign.ProToolsLE 0x0000a9e5 0x1000 + 39397
25 com.digidesign.ProToolsLE 0x00004e8f 0x1000 + 16015
26 com.digidesign.ProToolsLE 0x00004dbd 0x1000 + 15805

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x96dd3382 kevent + 10
1 libSystem.B.dylib 0x96dd3a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x96dd2f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x96dd2cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x96dd2781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x96dd25c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x96dd2412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x96dd29a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x96dd25c6 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x96dacb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x96dda6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x96e095a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x978f7b90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x978f78ce TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x9791bb8b TimerThread + 97
6 libSystem.B.dylib 0x96dda259 _pthread_start + 345
7 libSystem.B.dylib 0x96dda0de thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x96dacb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x96dda6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x96e095a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x978f7b90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x978f78ce TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x9798b092 DeferredTaskThread + 84
6 libSystem.B.dylib 0x96dda259 _pthread_start + 345
7 libSystem.B.dylib 0x96dda0de thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x96dacb36 semaphore_wait_trap + 10
1 ...idesign.framework.digitrace 0x04759667 DigiTraceStart(CDigiTraceManager*, bool) + 8224
2 ...idesign.framework.digitrace 0x0475ce41 DigiTraceIsActiveFunc + 1124
3 ...idesign.framework.digitrace 0x0475cf8b DigiTraceIsActiveFunc + 1454
4 ...idesign.framework.digitrace 0x0475d0d5 DigiTraceIsActiveFunc + 1784
5 libSystem.B.dylib 0x96dda259 _pthread_start + 345
6 libSystem.B.dylib 0x96dda0de thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x96dd2412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x96dd29a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x96dd25c6 start_wqthread + 30

Thread 7:

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x9361b317 ebx: 0x935fd07d ecx: 0x00000000 edx: 0x058918f0
edi: 0x058918f0 esi: 0x00000000 ebp: 0xbfffe598 esp: 0xbfffe580
ss: 0x0000001f efl: 0x00000246 eip: 0x935fd144 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xa064620d



Thank you for your attention.

[borojoe]

i just purchased the Mobile Pre v.2. the hardware works fine with Garageband, but the Protools SE will not start. This is a ridiculous problem and Avid is negligent in not insuring that their supposed industry standard software works with a new IMac running 10.6.7. Every time I try to start the program I get the "Quickstart Error Message" it crashes and no help is available. I tried the update patch, the Shockwave fix, etc. NOTHING has worked. This is absolutely a deal breaker for anymore Avid products. The Avid tech support is a sham. I am totally disgusted with this piece of s@#*!!! My advice, stick with Apple products.

[borojoe]

After reviewing all of the system change recommendations for the Mac to be able to run Protools I realize that Avid didn't engineer Protools to be compatible with the Mac, they expect you to turn your Mac into a PC in order to use Protools. Very disappointing!