Low res audio being recorded.

[ShadeTek]

Originally Posted by musicman691

To clarify:
You set the session to 24 bit/48KHz and the resulting recording is 24 bit/48KHz? I don't see the problem.

It sounds TERRIBLE like it has a bit rate of 4Khz even though it is 48Khz.

[amagras]

Originally Posted by ShadeTek

It sounds TERRIBLE like it has a bit rate of 4Khz even though it is 48Khz.

How can you tell for sure unless you are exporting? in which case you have to select 48 instead of 4 in the export dialog.

[ShadeTek]

Originally Posted by amagras

How can you tell for sure unless you are exporting? in which case you have to select 48 instead of 4 in the export dialog.

I checked the actual file it recorded to the HDD.

[amagras]

Originally Posted by ShadeTek

I checked the actual file it recorded to the HDD.

Then I might be right, you must be exporting at 4kHz. When you export the final audio in Pro Tools make sure to find Sample Rate and select 48kHz before export.

[ShadeTek]

I'm not exporting anything. I am checking the ACTUAL file I recorded when the VO was made into the AUDIO FILES folder. It doesn't get any simpler than that.

[musicman691]

Originally Posted by ShadeTek

I checked the actual file it recorded to the HDD.

What are you using to check the file? Another program? If so what program and what does it say about the file's bit rate? What levels did you record at? Did anything go into the red?

[LDS]

I'm not sure your problem has been communicated very well. Just to be clear - you are running Avid HDX hardware with Pro Tools, but all of your Windows 10 audio (playing a file from the audio file folder, soundminer and RX) is routed to your Blackmagic interface. Correct?

And you can record and playback audio just fine within Pro Tools? So Pro Tools and your HDX card is working just fine?

But when you try and play back audio through Windows 10, which is set to your Blackmagic card, such as straight from the audio files folder of a Pro Tools session, or from Soundminer, or from RX, you have sound quality issues?

That points to your Blackmagic card being the problem. Have you tried plugging the Blackmagic card straight into your monitors to determine if it is working ok? Have you tried selecting your Avid HDX hardware for Windows 10 audio, which bypasses the Blackmagic altogether, to see if the problems suddenly disappear?

Have you tried any troubleshooting steps to narrow down the issue? If the Blackmagic interface and HDX aren't playing well together, try and figure out if they are playing well when separated.

On a side note, the way you currently having the Blackmagic card feeding HDX via analogue means you are probably actually losing sound quality. You really should consider doing it digitally (AES, optical spdif, etc) instead, as well as jamming the Blackmagic to HDX's word clock.

[ShadeTek]

Problem solved. Re-arranged the order of the cards and now no low-res audio recorded. When I installed 2019.5 I had permanent low-res audio in Pro Tools even before starting any apps that used the BM audio card for monitoring.

WORKING SOLUTION:

SLOT 1: INTEL 9002 NIC
SLOT 2: Nvidia K4200
SLOT 3: BLACKMAGIC 4K EXTREME
SLOT 4: HDX