Still getting error 9092 & 9093: "increase HW buffer size"

[pribb1]

I'm still getting error 9092 & 9093 ("increase HW buffer size") even though I've tried a number of fixes: (System info below)

- I've disabled devices (Network Adapters) in the Device Manager in Windows XP.
- I've enabled DMA for Hard Drive in Windows XP.
- I've defragged the hard drive.

Any other ideas?


CPU INFO:
Compaq Presario S5200NX desktop
2.7 GHz Intel Celeron processor
512 MB of RAM
120 GB hard drive


SESSION INFO:
sample rate: 48 kHz
bit depth: 24 Bit
number of tracks: 10
what plugins used and how/where: Click track only
Fader Gain: 12+
Audio File Type: BWFF (.WAV)

[spkguitar]

No version of Pro Tools supports Celeron processors.

You also have only listed one hard drive. Your Pro Tools sessions need to be on a separate physical hard drive.

[ICR Media]

Same problem -
Intel Duo Core 1.86GHZ Processor with 1066 FSB
1 SATA 250 GB HDD
1 SATA 320 GB HDD
2 GB RAM
256 MB VIDEO CARD (ATI)
Intel 965 Chipset

I can't even record one second of music without getting a 9092 error (Increase or Decrease buffer size). No heavy load on system resources. When I choose to ignore errors, its as if the play button ignores my click (it'll blink two or three times and stop).

Just bought this MBOX 2 Pro 2 weeks ago and I still can't get it to work.

Any suggestions anyone please?

I've disabled my NIC, my NOD32 (AV software), and yesterday I blew away my XP Pro and reinstalled from scratch and I'm still getting nowhere.

I'll be indebted to any one who helps me get this working!

ICR

[spkguitar]

Technically, you are getting the same errors, yes, but it is not the same cause, so it is not the same problem.

Some errors have a specific "fix" for them. Some errors can be caused by a number of different issues, so the "fix" needs to be determined by the "cause".

Please, go through and try the suggestions in the General Troubleshooting thread, up to and including posting details about your system using the Sandra software.

[ICR Media]

Understood -
Thank you for the link.

I followed every step of that troubleshooting guide including the XP Hotfix download for dual-core processors. I changed the processor settings, disabled my internal nic, even onboard audio card was disabled. DEP excludes Pro-Tools, HDD are setup correctly (Record enabled). I've disabled the RAID drivers on the SATAs. I even tried disabling one core and attempted running on a solo core and it still didn't work. I started PRO-Tools, and under task-manager, set the affinity of PROTOOLS.EXE to just one processor, opened a new session and still no luck.
I've disabled my AV solution and minimized the startup and services listed under MSCONFIG. Here's a summary of my PC per PC Wizard, (had it installed before):


Mainboard : Dell 0WG864
Chipset : Intel P965
Processor : Intel Core 2 Duo E6300 @ 1866 MHz
Physical Memory : 2048 MB (2 x 1024 DDR2-SDRAM )
Video Card : ATI Technologies Inc 256MB ATI Radeon X1300PRO
Hard Disk : MAXTOR (320 GB)
Hard Disk : WDC (250 GB)
DVD-Rom Drive : PHILIPS DVD-ROM DROM6316
DVD-Rom Drive : TSSTcorp DVD+-RW TS-H553A
Monitor Type : Samsung SyncMaster - 19 inches
Network Card : Intel Corporation 82562V 10/100 Network Connection
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2
DirectX : Version 9.0c

I checked the Ignore errors under Playback/Record option and nothing - then I enabled the Minimize IO latency box and I got an error that said:


"Problem detected with audio clock. Check that your clock source and sample rate are correct"
I have no clue what that means.

Your assistance is GREATLY appreciated!

Thanks!

ICR

[spkguitar]

Here's a summary of my PC per PC Wizard

Appreciated, but...

up to and including posting details about your system using the Sandra software.

It would be easier if you would post the details using Sandra.

[ICR Media]

no prob

Hope this helps:



SiSoftware Sandra

System
Host Name : ICRSTUDIO
User : Cristian
Workgroup : WORKGROUP

Processor
Model : Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
Speed : 1.86GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Internal Data Cache : 2x 32kB Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 1x 2MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 threads sharing

Mainboard
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : AT/AT COMPATIBLE
Mainboard : Dell Inc. 0WG864
Total Memory : 2GB

Chipset 1
Model : Dell Computer Corp P965/G965 Memory Controller Hub

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : 256MB ATI Radeon X1300PRO
Adapter : 256MB ATI Radeon X1300PRO Secondary

Physical Storage Devices
Hard Disk : MAXTOR STM3320620AS (298GB)
Hard Disk : WDC WD2500JS-75NCB3 (233GB)
Hard Disk : TEAC USB HS-CF Card USB Device
Hard Disk : TEAC USB HS-MS Card USB Device
Hard Disk : TEAC USB HS-SD Card USB Device
Hard Disk : TEAC USB HS-xD/SM USB Device
CD-ROM/DVD : PHILIPS DVD-ROM DROM6316 (CD 48X Rd) (DVD 6X Rd)
CD-ROM/DVD : TSSTcorp DVD+-RW TS-H553A (CD 24X Rd, 48X Wr) (DVD 3X Rd, 6X Wr)

Logical Storage Devices
Hard Disk (C:) : 49GB (36GB, 73% Free Space) (NTFS)
Audio (D:) : 244GB (228GB, 94% Free Space) (NTFS)
REMIX (I:) : 413MB (CDFS)
Keyboard Control (J:) : 77MB (CDFS)
Removable Drive (E:) : N/A
Removable Drive (F:) : N/A
Removable Drive (G:) : N/A
Removable Drive (H:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller
Keyboard : HID Keyboard Device
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device

Communication Device(s)
Device : Conexant D850 56K V.9x DFVc Modem

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Adapter : Intel(R) 82562V 10/100 Network Connection

[spkguitar]

FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller

This is not one of the Digidesign-Qualified FireWire/1394 HBA Cards. I would definitely recommend getting a qualified firewire card.

Physical Storage Devices
Hard Disk : MAXTOR STM3320620AS (298GB)
Hard Disk : WDC WD2500JS-75NCB3 (233GB)
<snip>
Logical Storage Devices
Hard Disk (C:) : 49GB (36GB, 73% Free Space) (NTFS)
Audio (D:) : 244GB (228GB, 94% Free Space) (NTFS)

This is rather confusing; You have two large physical disks, but it appears as though you are using only one of them, the system drive, and are using that same physical disk for your system partition and your audio partition? If this is so, it is most likely your problem. You should not be recording to the same physical disk as the system drive, partitioned or not.

Why isn't the WDC drive showing up as a logical storage drive? Is it not formatted?

Hard Disk : TEAC USB HS-CF Card USB Device
Hard Disk : TEAC USB HS-MS Card USB Device
Hard Disk : TEAC USB HS-SD Card USB Device
Hard Disk : TEAC USB HS-xD/SM USB Device

I would also recommend disabling/disconnecting the card reader when using Pro Tools.

[ICR Media]

Thanks for the link on the firewire card. I wasn't aware of that. I'll have to check that when I get back to the office. Perhaps I'll just pick up an approved card on my way back.

As far the HDD, The Audio Drive (D:) is the secondary drive (320GB)

My main drive (C:) is 250GB of which only 50GB is partitioned for the system (OS, Programs etc). I have yet to format the other 200GB on this drive. However, I confirmed this morning that all sessions and audio are being stored on my secondary drive.

I never gave thought to the card reader so I'll disable that today also.

Just to confirm , based on the Sandra Report I sent, I really shouldn't have any "performance" problems with my PC correct (outside of the firewire card and card reader issue)?

Thank you for all of your help. I'll respond when I address both areas you pointed out.

Thanks again.

ICR

[jfolino]

I've been having -9092 errors and -9129. I have been told to disable my wireless internet card in the device manager and it seemed to help. Not sure, you may have already done this when you disabled network adapters.

Thanks,
jfolino

Processor
Model : Genuine Intel(R) CPU T2050 @ 1.60GHz
Speed : 1.60GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Internal Data Cache : 2x 32kB Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 1x 2MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 threads sharing

Mainboard
Platform Compliance : Intel Centrino Mobile Technology
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
MP Support : No
MP APIC : Yes
System BIOS : AT/AT COMPATIBLE DELL - 27d60c12
Mainboard : Dell Inc.
Total Memory : 1015MB DDR2-SDRAM

Chipset 1
Model : Dell Computer Corp 955XM/945GM/PM/GMS/940GML Express Processor to DRAM Controller
Total Memory : 1GB DDR2-SDRAM
Shared Memory : 8MB