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  #1  
Old 12-22-2019, 04:03 PM
jamesisalion jamesisalion is offline
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Default Protools 2019.12.0 Installer Checksum issue can't install

Hi All,

I can't install PT 2019.12.0 on Catalina 10.15.2.

I have tried both the avid link installer and website installer:

1) The Avid Link installer will let me start the install then fails with this message:"The installation failed, Contact Manufacturer" (See screenshot)

2) If I try launch the Avid Link installer independently it gives a message checksum failed (see screenshot)

3)The web installer won't pass validation and gives message that the installer is damaged (see screenshot)

Any help would be appreciated as I'm currently stuck....

* MacBook Pro 2019 I9
* OSX 10.15.2
Attached Images
File Type: jpg Avid Link Installer fail.jpg (29.4 KB, 0 views)
File Type: jpg Avid Link Installer Checksum fail.jpg (31.9 KB, 0 views)
File Type: jpg Avid Website Installer Can't Validate.jpg (31.8 KB, 0 views)
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  #2  
Old 12-23-2019, 04:46 AM
musicman691 musicman691 is offline
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

Do you have another browser you can use?
Let me understand: one of the methods you tried & failed on is downloading the installer from your Avid account right? And that barfs?
Any kind of antivirus or script blocker running?
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  #3  
Old 12-30-2019, 06:53 PM
SnowHusky SnowHusky is offline
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

Did you find a solution for this? I'm having the exact same problems.
Have tried to re download several times with different browsers and through Avid Link still won't work.
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  #4  
Old 12-30-2019, 11:24 PM
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

Go to your account.avid.com and download from there
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  #5  
Old 12-31-2019, 01:15 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

Quote:
Originally Posted by JFreak View Post
Go to your account.avid.com and download from there
He says he has done that several times in the post

Website = Avid account and Avid Link and tried many browsers...
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  #6  
Old 12-31-2019, 05:02 AM
musicman691 musicman691 is offline
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

Quote:
Originally Posted by Southsidemusic View Post
He says he has done that several times in the post

Website = Avid account and Avid Link and tried many browsers...
I wonder if this is a Mac only problem and if so could it be the T2 chip in modern Macs causing the problem? I mention that because Christopher has trashcans and I have a cheesegrater and no problem downloading 2019.12.
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  #7  
Old 12-31-2019, 05:04 AM
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

Quote:
Originally Posted by Southsidemusic View Post
He says he has done that several times in the post
Website = Avid account and Avid Link and tried many browsers...
Sorry was busy and just focused on avid link
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  #8  
Old 12-31-2019, 09:32 AM
philgrab philgrab is offline
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

There is something wrong with the throttling on the Avid servers. I've never had so much trouble downloading and I've tried both my account and the Avid link. I'm on 24 hours and it's still downloading so it's at their end.
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  #9  
Old 12-31-2019, 10:31 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

Quote:
Originally Posted by philgrab View Post
There is something wrong with the throttling on the Avid servers. I've never had so much trouble downloading and I've tried both my account and the Avid link. I'm on 24 hours and it's still downloading so it's at their end.
Just tried downloading from avid link and myAvid account to try for you and took less than 3 minutes for the whole installer so something is very screwed up on your end.
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  #10  
Old 12-31-2019, 10:33 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Protools 2019.12.0 Installer Checksum issue can't install

Quote:
Originally Posted by JFreak View Post
Sorry was busy and just focused on avid link
No worries It’s new years eve so our minds are probably elsewhere at times.
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