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  #1  
Old 04-15-2016, 01:47 AM
toolz toolz is offline
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Join Date: May 2001
Location: uk
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Default Renewed my plan, but Pro Tools HD Plan license didn't update [SOLVED]

Renewed my plan, but.. about to expire in 10 days or so.. hopefully I'll get the asset to my account before that day.
__________________
System:
PT 12.3 HD-Native PCIe, 48 I/O 16x16, 2010 Mac Pro 6 core 3.46Ghz 24gig RAM, UAD Quad FW, Apple 30” Cinema,


Past Systems:

HD3 Accel PCIe, 64 I/O 192, SYNC, 2009 Mac Pro quad 2.66Ghz, UAD Quad FW

HD3 Accel PCI, 64 I/O 192, SYNC, Hackintosh quad i7

HD3 Process PCI, G5 Dual 2.7Ghz, 48 I/O 192, SYNC

PT Mix3, G4 Dual 1.25Ghz Mirror Door, 24 I/O Apogee AD8000

PT Mix+, G4 400, 24 I/O 888/24

PT24, 9600, 24 I/O 888/24

PTIII, 9600, ADAT Bridge

Last edited by jeffro; 04-25-2016 at 04:45 PM. Reason: Moved to a new thread since this wan't about pricing.
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  #2  
Old 04-25-2016, 04:25 PM
toolz toolz is offline
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Join Date: May 2001
Location: uk
Posts: 91
Default Re: Renewed my plan, but Pro Tools HD Plan license didn't update

Just one day left.. and no new support plan asset in the account.

Would trying to synchronise my ilok help?
__________________
System:
PT 12.3 HD-Native PCIe, 48 I/O 16x16, 2010 Mac Pro 6 core 3.46Ghz 24gig RAM, UAD Quad FW, Apple 30” Cinema,


Past Systems:

HD3 Accel PCIe, 64 I/O 192, SYNC, 2009 Mac Pro quad 2.66Ghz, UAD Quad FW

HD3 Accel PCI, 64 I/O 192, SYNC, Hackintosh quad i7

HD3 Process PCI, G5 Dual 2.7Ghz, 48 I/O 192, SYNC

PT Mix3, G4 Dual 1.25Ghz Mirror Door, 24 I/O Apogee AD8000

PT Mix+, G4 400, 24 I/O 888/24

PT24, 9600, 24 I/O 888/24

PTIII, 9600, ADAT Bridge
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  #3  
Old 04-25-2016, 04:44 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,320
Default Re: Renewed my plan, but Pro Tools HD Plan license didn't update

Quote:
Originally Posted by toolz View Post
Renewed my plan, but.. about to expire in 10 days or so.. hopefully I'll get the asset to my account before that day.
Quote:
Originally Posted by toolz View Post
Just one day left.. and no new support plan asset in the account.

Would trying to synchronise my ilok help?
Your account shows it has a 4/26/2017 expiration, so must have refreshed after you posted this. (And... thank you for renewing!)
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  #4  
Old 02-14-2018, 12:21 AM
giovanma giovanma is offline
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Join Date: Feb 2018
Location: 43/46 East Street
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Default Re: Renewed my plan, but Pro Tools HD Plan license didn't update [SOLVED]

same thing just happened to me.
Resubscribed Pro Tools Native.. I swear the new subscription plan and license was in my available license in ilok manager this morning.. but gone now a few hours later???
also.. there appeared to be an available HEAT license.. is that now standard with Pro tools Native? Thats gone too now anyway haha
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  #5  
Old 02-14-2018, 12:33 AM
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jeffro jeffro is offline
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Location: SF Bay Area
Posts: 7,320
Default Re: Renewed my plan, but Pro Tools HD Plan license didn't update [SOLVED]

Quote:
Originally Posted by giovanma View Post
same thing just happened to me.
Resubscribed Pro Tools Native.. I swear the new subscription plan and license was in my available license in ilok manager this morning.. but gone now a few hours later???
also.. there appeared to be an available HEAT license.. is that now standard with Pro tools Native? Thats gone too now anyway haha
Welcome to the community.

The Pro Tools HD Plan referred to in this thread is a specific license (name).

Do you have an Upgrade Plan (perpetual license) or a Subscription? It's possible you started an iLok Cloud session (so the license would then not show in Available) so try File > Close Cloud Session in iLok License Manager.
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  #6  
Old 02-14-2018, 12:49 AM
giovanma giovanma is offline
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Join Date: Feb 2018
Location: 43/46 East Street
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Default Re: Renewed my plan, but Pro Tools HD Plan license didn't update [SOLVED]

oh sorry is it.. i just responded here so I didn't add yet another thread haha.

I have a HD native perpetual license and renewed the subscription plan.
I cant close cloud session.. didnt even have a new enough version installed to do that until I downloaded it just now.
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  #7  
Old 02-14-2018, 01:07 AM
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jeffro jeffro is offline
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Join Date: Jun 1999
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Default Re: Renewed my plan, but Pro Tools HD Plan license didn't update [SOLVED]

Quote:
Originally Posted by giovanma View Post
...I have a HD native perpetual license and renewed the subscription plan...
If you have a perpetual license then that's an Upgrade Plan, not a Subscription. Renewing an Upgrade Plan does not deposit new licenses - it updates the Release Limit date on your Pro Tools license (check that in iLok License Manager... Show Details for that license) and it changes the expiration of your Pro Tools HD Plan around the time of the original expiration date. See avid.force.com/pkb/articles/FAQ/Pro-Tools-Licensing-FAQ

If still having trouble I'd suggest you Create A Case via the Support Center link in my.avid.com since that's included with your Pro Tools HD Upgrade and Support Plan.
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