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Old 11-13-2019, 05:21 AM
Marcel Risberg's Avatar
Marcel Risberg Marcel Risberg is offline
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Default Question about Avid warranties (purchasing a used S3)

Where can I learn about Avid warranties and service organization? Is it specific to various countries or is it worldwide in general?

The thing is: I might go and buy a used S3. The original and authorized seller though has gone out of business. Are warranties transferred? Is it still valid? .. I mean, how do I check? Is there a link / page?

Is there a service contract to subscribe to?

Most thankful for your input.
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  #2  
Old 11-13-2019, 09:53 AM
albee1952 albee1952 is offline
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Default Re: Question about Avid warranties (purchasing a used S3)

Here's what I know:
Hardware(including S3) have a 1 year warranty(so a used S3 may be out of warranty already)
For the warranty to remain effective for the full year, the seller would need to; A-have the S3 registered. And B-provide a transfer of ownership document(providid by Avid).

Having said that, my best recommendation is to look for a great deal and not to expect any warranty at all.
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  #3  
Old 11-13-2019, 07:26 PM
BScout BScout is offline
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Default Re: Question about Avid warranties (purchasing a used S3)

https://www.avid.com/-/media/avid/fi...20190821184626

https://www.avid.com/legal/avid-prod...anty-documents

for hardware
https://www.avid.com/-/media/avid/fi...20190821184628

The S3 does not have a service contract. Only the higher up consoles do (S4 and S6)
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  #4  
Old 11-14-2019, 08:27 PM
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Default Re: Question about Avid warranties (purchasing a used S3)

Actually S3 (and Dock) have available support contracts. The S3 is $249 a year and the Dock $99. These cover return to base repairs.
0541-60111-15 Avid Advantage, S3 Extended Hardware Coverage Renewal
0541-60112-15 Pro Tools Dock, Extended Hardware Support Renewal
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  #5  
Old 11-15-2019, 01:32 AM
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Marcel Risberg Marcel Risberg is offline
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Default Re: Question about Avid warranties (purchasing a used S3)

Thank you, all three of you.
Lots of links to check out.
Really interested in upgrading from Artist Mix + Control to S3 + Dock.

Wish you a nice weekend.
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Marcel Risberg
Production sound and audio post - ljuddesign.se
Enthusiastically sharing knowledge and experience at Stockholm Film School.

🛠 Pro Tools Ultimate 2019.10 · HD Native · HD Omni
🎚 EuControl x.x.x · Artist Control · Mix · Control App
🦑 MacPro5,1 · 12C24T @3.46GHz · 48GB · SSDs · macOS 10.13.6 (17G5019)
📺 Separate video playback machine
🥇 Covered by ZDT/TLC · Keeping DAW OS clutter free
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  #6  
Old 11-15-2019, 08:23 AM
mattrixx mattrixx is offline
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Default Re: Question about Avid warranties (purchasing a used S3)

Quote:
Originally Posted by Marcel Risberg View Post
Thank you, all three of you.
Lots of links to check out.
Really interested in upgrading from Artist Mix + Control to S3 + Dock.

Wish you a nice weekend.

S3 + Dock is great!! You'll love it.
Have a fantastic weekend too!!
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