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  #1  
Old 09-02-2011, 10:09 AM
gianluca.cherubini gianluca.cherubini is offline
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Default Avid Scorch Store

Hello,

I have installed Avid Scorch in my iPad 2. I am correctly registered and I am logged in but I cannot see any song to purchase in Store.

A friend of mine did the same but he can log in and purchase scores.

I tried to uninstall and reinstall, reset my iPad, but did not solve my issue.

When I try to browse the store, I receive an error message saying "No results found".

Thanks in advance.
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  #2  
Old 09-03-2011, 03:52 AM
Loucas Loucas is offline
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Default Re: Avid Scorch Store

Hey. I have the same problem.I own an iPad 2 aswell and I get the same message when I go to the scorch store. I've tried the same things you mention on ur post. Did u manage to solve the problem?

Thanx
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  #3  
Old 09-06-2011, 07:39 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Avid Scorch Store

Hi Gianluca.cherubini and Loucas,

I've tried reproducing the behaviour you describe - I wondered if it might be because your iPads are likely to not be using English as a primary language. I have tried setting my iPad to use Italian, but that doesn't seem to make a difference. Could you try setting your iPad to English yourselves to see if this changes anything?

Best wishes,

Joe
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  #4  
Old 09-10-2011, 06:11 AM
Loucas Loucas is offline
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Default Re: Avid Scorch Store

Hi joe,

Thanks for your reply but that didnt seem to work either. I had british english as my language and i switched it to english but still the same. Nothing appears in the store.

Thank you
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  #5  
Old 09-12-2011, 02:56 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Avid Scorch Store

Hi Loucas,

I will follow this up with our database management team to make sure everything is being processed correctly at our end. I'll be back in touch shortly.

Best wishes,

Joe
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  #6  
Old 09-30-2011, 07:04 AM
Loucas Loucas is offline
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Default Re: Avid Scorch Store

Hey joe,

Thanks for forwarding this to your Database management team.

Have you heard anything back yet?

Thanks
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  #7  
Old 10-13-2011, 06:12 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Avid Scorch Store

Hi Loucas,

I'm contacting you via our internal support system - I'll need to get your iPad UDID from you.

Best wishes,

Joe
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