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#1
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Pro Tools First with Scarlett 18i20 (1st Gen) Errors
New Pro Tools user here. Please be kind.
I'll start with a general, brief overview of the error I'm encountering with attached Windows 10 log. I have a Scarlett 18i20 (1st gen) installed along with Pro Tools First (version 2018.1.0). - I start PT and select the "Focusrite USB2.0 AudioDriver" as the playback engine leaving the default output as Mon 1-2 and the sample rate as 44.1 khz. - I create a new mono audio track. - I assign the input to "Mic 1" which is active on my Scarlett (I've verified it's "hot" using the Scarlett MixControll application). - As soon as I click "Track Record Enable" on the track, the program crashes. I honestly don't know where to start to diagnose this. Please forgive me. Any advice would be very much appreciated. Here's the Windows 10 error logs: Fault bucket 1599991596219667568, type 5 Event Name: RADAR_PRE_LEAK_64 Response: Not available Cab Id: 0 Problem signature: P1: ProToolsFirst.exe P2: 18.1.0.241 P3: 10.0.16299.2.0.0 P4: P5: P6: P7: P8: P9: P10: Attached files: \\?\C:\Users\Admin\AppData\Local\Temp\RDRE688.tmp\ empty.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 689.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6A7.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE 6B8.tmp.txt These files may be available here: Analysis symbol: Rechecking for solution: 0 Report Id: 436e17a4-c4ef-425b-9511-3a4f95a71e82 Report Status: 268435456 Hashed bucket: 0ee8a8ddaa58067596344fe130489470 __________________________________________________ _____________________________________ Faulting application name: ProToolsFirst.exe, version: 18.1.0.241, time stamp: 0x5a66805a Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126 Exception code: 0xc0000374 Fault offset: 0x00000000000f87bb Faulting process id: 0x1fd8 Faulting application start time: 0x01d3b9fe8a3f9cf6 Faulting application path: C:\Program Files\Avid\Pro Tools First\ProToolsFirst.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 21561a32-8156-42b9-b5a7-a93ead83b3ff Faulting package full name: Faulting package-relative application ID: __________________________________________________ ______________________________________ Fault bucket 2017076865878279607, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: ProToolsFirst.exe P2: 18.1.0.241 P3: 5a66805a P4: StackHash_a8ee P5: 10.0.16299.248 P6: effc9126 P7: c0000374 P8: PCH_50_FROM_ntdll+0x00000000000A09D4 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA 757.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CC8.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CC8.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA CD9.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive \AppCrash_ProToolsFirst.ex_d310c36fe272c171e1d7822 4599eb061e286d4_d9003120_29e6b32f Analysis symbol: Rechecking for solution: 0 Report Id: 21561a32-8156-42b9-b5a7-a93ead83b3ff Report Status: 268435456 Hashed bucket: 86b0ec7f0a814c97bbfe18b8fb5545b7 |
#2
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Re: Pro Tools First with Scarlett 18i20 (1st Gen) Errors
I'm using one myself, without problem. However I'm using the "beta" drivers, I'm not sure if that is helping. Also, I'm not doing a whole lot with mix control, no special mixes or anything.
Joel
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Jam Space: HP Elite 6300 / Core i5 3770 / 24GB RAM / Win 11 Pro Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626 Home: Asus B450 Pro4 / Ryzen 5 2600 / 32GB RAM / Win 11 Pro Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626 Rig: Eleven Rack / ART SLA1 / Two 2x10 Passive Monitors / FCB1010 w/ EurekaPROM |
#3
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Re: Pro Tools First with Scarlett 18i20 (1st Gen) Errors
What happens if you don’t start Mix Control and just use PTf?
It only crashes with Mic 1 Enable? Import a loop and playback- what happens?
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#4
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Re: Pro Tools First with Scarlett 18i20 (1st Gen) Errors
What version driver are you using? There is one from 8/2017 that you can update to. I have the same unit, 1st gen 18i20 and it works great with 12.5.2
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#5
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Re: Pro Tools First with Scarlett 18i20 (1st Gen) Errors
My post had the wrong date. You should use 3.1.8.606 dated 8/28/2014 (not 2018) as I stated above.
Control Panel> Device manager>Sounds>list of units and click on the Focusrite> Driver for version |
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