PT 11.3.1 Consistent Freezing on Windows 10 Home

[mgb1756]

Hello everyone,

Thanks for looking at this. A buddy of mine built me a custom PC last month to run Pro Tools on. I will put the Sandra report below. However, about every minute or two, Pro Tools will become unresponsive to the mouse for several seconds. There is no spinning wheel on the mouse, and I can click and perform tasks perfectly outside of Pro Tools, but inside Pro Tools I click around and Pro Tools is unresponsive. Most of the time this lasts about 5-10 seconds and then it snaps out of it, and everything that I clicked during the unresponsive period happens all at once. Sometimes it never snaps out of it, and I have to force quit Pro Tools and restart. I've been monitoring the Windows task manager and I haven't been using more than 35% of the CPU, and 30% of the RAM.

At first, I was running version PT 12.8. I did a clean uninstall and reinstall a couple of times. Then I uninstalled PT 12.8 and installed PT 11.3.1 but the problem remains the same. I downloaded the Intel Driver Utility and confirmed there were no new drivers to download. I also did all of the computer optimizations that were recommended by Avid when I contacted them but unfortunately the problem remains. I also downloaded a free trial of Cubase to see if all DAWs were having the same problem. Cubase seems to be running perfectly. I also purchased a new USB cable for my Scarlett interface, just in case, but the problem remains.

Thank you in advance, I really appreciate any advice you may have.

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Scarlett 2i2 (1st gen) (6ft USB 2.0 cable plugged into rear USB 2.0 port)

Intel Core i7-7820X CPU @3.6GHZ (8 cores, 16 threads, 11MB L3 cache)
64 GB DDR4 RAM
MSI X299 SLI PLUS (MS-7A93)
Microsoft Windows 10 Home 64-bit

System Drive Where Pro Tools is Installed:
Samsung SSD 960 EVO 250GB (250GB, PCIe3x4/NVMe, SED) : 233GB (C:)

Hard Drive for Virtual Instruments:
Samsung SSD 850 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL) : 932GB (D:)

Hard Drive for Current Pro Tools Session Files:
Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, OPAL) : 233GB (E:)

Hard Drive for File Storage:
WDC WD2003FZEX-00SRLA0 (2TB, SATA600, 3.5", 7200rpm) : 2TB (F:)

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Full Sandra Report:

SiSoftware Sandra

ID
Host Name : DESKTOP-KOO9MJU
Workgroup : WORKGROUP

Computer
Model : MSI MS-7A93 Default string
Serial Number : Default*******
Chassis : MSI Desktop
Mainboard : MSI X299 SLI PLUS (MS-7A93)
Serial Number : H6165*****
BIOS : AMI (OEM) 1.00 06/02/2017
Intel vPro : 11.10.00.1287
Total Memory : 63.69GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz (8C 16T 4GHz/4.5GHz, 2.4GHz IMC/4.3GHz, 8x 1MB L2, 11MB L3)
Socket/Slot : FC LGA2066

Chipset
Memory Controller : MSI Intel(R) Xeon(R) processor P family/Core i7 DMI3 Port - 2020 100MHz
Memory Controller : Intel Intel(R) Xeon(R) processor P family/Core i7 Integrated Memory Controller - 2066 100MHz, 2x 16GB DIMM DDR4 2.4GHz 128-bit
Memory Controller : Intel Intel(R) Xeon(R) processor P family/Core i7 Integrated Memory Controller - 2066 100MHz, 2x 16GB DIMM DDR4 2.4GHz 128-bit

Memory Module(s)
Memory Module : Crucial/Micron BLS16G4D240FSC16FBD 16GB DDR4 PC4-19200U DDR4-2400 (16-16-16-38 4-54-18-6)
Memory Module : Crucial/Micron BLS16G4D240FSC16FBD 16GB DDR4 PC4-19200U DDR4-2400 (16-16-16-38 4-54-18-6)
Memory Module : Crucial/Micron BLS16G4D240FSC16FBD 16GB DDR4 PC4-19200U DDR4-2400 (16-16-16-38 4-54-18-6)
Memory Module : Crucial/Micron BLS16G4D240FSC16FBD 16GB DDR4 PC4-19200U DDR4-2400 (16-16-16-38 4-54-18-6)

Video System
Monitor/Panel : ACI VX279
(1920x1080, 27.0")
Video Adapter : NVIDIA GeForce GTX 1050 Ti (768SP SM5.2 1.35GHz/2GHz, 2.9GB 7GHz, PCIe 3.00 x16)

Graphics Processor
Compute Shader Processor : NVIDIA GeForce GTX 1050 Ti (768SP 1.35GHz/2GHz, 4GB 7GHz)
OpenGL Processor : GeForce GTX 1050 Ti/PCIe/SSE2 (4GB)

Storage Devices
Samsung SSD 850 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL) : 932GB (D:)
Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, OPAL) : 233GB (E:)
WDC WD2003FZEX-00SRLA0 (2TB, SATA600, 3.5", 7200rpm) : 2TB (F:)
Samsung SSD 960 EVO 250GB (250GB, PCIe3x4/NVMe, SED) : 233GB (C:)
WDC WD10JMVW-11AJGS2 (1TB, USB3/SATA300, 5400rpm, 8MB Cache) : 931GB

Logical Storage Devices
Samples (D:) : 931GB (NTFS, 4kB) @ Samsung SSD 850 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)
OS X Drive (E:) : 233GB (NTFS, 4kB) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, OPAL)
Storage (F:) : 2TB (NTFS, 4kB) @ WDC WD2003FZEX-00SRLA0 (2TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 232GB (NTFS, 4kB) @ Samsung SSD 960 EVO 250GB (250GB, PCIe3x4/NVMe, SED)
Recovery : 450MB (NTFS, 4kB) @ Samsung SSD 960 EVO 250GB (250GB, PCIe3x4/NVMe, SED)

Peripherals
LPC Hub Controller #1 : MSI Intel(R) 200 Series Chipset Family LPC Controller (X299) - A2D2
Audio Device : MSI 200 Series PCH HD Audio
Audio Codec : Realtek Semi 1220
Audio Device : EVGA GP107GL High Definition Audio Controller
Audio Codec : nVidia nForce MCP2S PCI to ISA Bridge
Disk Controller : MSI 200 Series PCH SATA controller [AHCI mode]
Disk Controller : MSI 200 Series PCH PMC
Disk Controller : Samsung NVMe SSD Controller SM961/PM961
USB Controller #1 : MSI 200 Series PCH USB 3.0 xHCI Controller
USB Controller #2 : MSI ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
USB Controller #3 : MSI ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
SMBus/i2c Controller #1 : Intel ICH SMBus
SMBus/i2c Controller #2 : Intel MCP7-E(P) XMB Ch 0 SMBus
SMBus/i2c Controller #3 : Intel MCP7-E(P) XMB Ch 1 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I219-V (Ethernet)
Network Adapter : Intel(R) I211 Gigabit Network Connection (Ethernet)
Wireless Adapter : TP-LINK Wireless USB Adapter (802.11n (HT), AES-CCMP, 54Mbps / 85.5Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.15063
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.