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Pro tools 8.0.4 windows 7 keeps crashing
I just installed pro tools 8.0.4 update (after installing pro tools 8 on my new laptop--which is using windows 7 x64)--did everything "correctly" i think, didnt connect mbox 2 during 8 installation, waited for 8.0.4 update to do it. Now I've got pro tools up and running but it keeps crashing or going to blue screen. managed to get it to record and play back for about 10 seconds but since then my computer refuses to co-operate and has crashed the last 10 times I have opened a file and tried to work with it.
please help! |
#2
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Re: Pro tools 8.0.4 windows 7 keeps crashing
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#3
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Re: Pro tools 8.0.4 windows 7 keeps crashing
I have been having similar problems. I am a brand new first time user and I just installed Pro Tools. It keeps crashing upon launch.
I followed all of the install instructions, restarted my computer. When I clicked on the Pro Tools icon and launched the program, it crashed while launching showing a loading bar that didn't move for a long time. When I went to force quit it, I got the blue screen of death. I tried opening the program and it froze while starting up again, giving me the blue screen, again. I uninstalled the whole program then reinstalled it, but the same thing happened. here are my specs: SiSoftware Sandra Computer Model : Lenovo 2522DY1 Workgroup : WORKGROUP Processor Model : Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz Speed : 2.66GHz Cores per Processor : 2 Unit(s) Threads per Core : 2 Unit(s) Type : Mobile, Dual-Core Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing L2 On-board Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing L3 On-board Cache : 3MB, ECC, Synchronous, ATC, 12-way, Exclusive, 64 byte line size, 4 threads sharing Computer Platform Compliance : Intel Centrino Mobile Technology Mainboard : Lenovo 2522DY1 BIOS : Lenovo 6IET72WW (1.32 ) 08/27/2010 Bus(es) : PCI PCIe IMB PCMCIA USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 3.87GB DDR3 SO-DIMM Chipset Model : Lenovo Core (Auburndale/Havendale) DRAM Controller Front Side Bus Speed : 1x 133MHz (133MHz) Total Memory : 4GB DDR3 SO-DIMM Channels : 1 Memory Bus Speed : 2x 532MHz (1GHz) Memory Module(s) Memory Module : Hynix (Hyundai) HMT351S6BFR8C-H9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module Memory Module Video System Video Adapter : NVIDIA NVS 3100M (16 SM4.1, 512MB DDR3, PCIe 2.00 x16) Graphics Processor Compute Shader Processor : NVIDIA NVS 3100M (16SP, 474.3MB) Storage Devices HITACHI HTS725050A9A364 (500.1GB, SATA300, 2.5", 7200rpm, NCQ, 15MB Cache) : 466GB (C:) Optiarc DVD RW AD-7930H (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:) Logical Storage Devices Hard Disk (C:) : 466GB (NTFS) @ HITACHI HTS725050A9A364 (500.1GB, SATA300, 2.5", 7200rpm, NCQ, 15MB Cache) Optical Drive (E:) : N/A @ Optiarc DVD RW AD-7930H (SATA150, DVD+-RW, CD-RW, 2MB Cache) Peripherals LPC Hub Controller 1 : Lenovo QM57 LPC Interface Controller Audio Device : Lenovo P55/PM55/3400 High Definition Audio Audio Codec : Conexant 5069h Audio Codec : Conexant 2C06h Audio Device : Lenovo High Definition Audio Controller Audio Codec : nVidia 000Bh Audio Codec : nVidia 000Bh Audio Codec : nVidia 000Bh Serial Port(s) : 2 Disk Controller : Lenovo P55/PM55/3400 6 port SATA AHCI Controller Disk Controller : Lenovo PCIe SD/MMC Host Controller USB Controller 1 : Lenovo P55/PM55/3400 USB2 Enhanced Host Controller USB Controller 2 : Lenovo P55/PM55/3400 USB2 Enhanced Host Controller FireWire/1394 Controller 1 : Lenovo E832h SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus Network Services Network Adapter : Intel(R) 82577LM Gigabit Network Connection (Ethernet, 10Mbps) Network Adapter : Microsoft Loopback Adapter (Ethernet, 10Mbps) Network Adapter : Bluetooth Device (Personal Area Network) Power Management Mains (AC) Line Status : On-Line Battery No 1 : 100% Operating System Windows System : Microsoft Windows 7 Ultimate 6.01.7600 Platform Compliance : x64 |
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Re: Pro tools 8.0.4 windows 7 keeps crashing
I have set up 2 LE Systems here in the past week. I had a similar problem with one of them but found if I went thru and did most of the tuning guide especially DEP setting and all seems well. no crashes any more. The are not on laptops though but but HP z400 desktops with DIGI002 racks.
My suggestion is to try loading Pro Tools with the Mbox connected. Both versions 8.0 and 8.0.4. If that does not work definitley go thru the tuning guide. After that I would reload OS especially if it was a preloaded machine. They load a lot of usless stuff that have some processes still running. Anyway hope this was helpful, good luck. Tim HP Z400 Intel Xeon 2.8 6GB Ram Windows 7 X64 |
#5
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Re: Pro tools 8.0.4 windows 7 keeps crashing
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#6
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Re: Pro tools 8.0.4 windows 7 keeps crashing
Be sure to ensure it isn't a plugin.
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#7
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Re: Pro tools 8.0.4 windows 7 keeps crashing
This looks very strange to me:
"Total Memory : 4GB DDR3 SO-DIMM Channels : 1 Memory Bus Speed : 2x 532MHz (1GHz) Memory Module(s) Memory Module : Hynix (Hyundai) HMT351S6BFR8C-H9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5) Memory Module Memory Module" You have 4 gb of DDR3 RAM, but only one stick of RAM? Does this mean the RAM is running in single channel mode? Cheers,
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Take your projects to the next level with a non-union national read at reasonable rates Demos: brucehayward dot com SonoBus Source-Connect: brucehayward Options for Remote Direction |
#8
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Re: Pro tools 8.0.4 windows 7 keeps crashing
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well, i checked the troubleshooting site and went through some of that stuff. didn't do much. I used the uninstaller that came with it (hadn't done this before, i had used the windows uninstall option, don't know if this made a difference. my theory is i may have denied something during install that windows remembered until i uninstalled it the last time) and reinstalled it a fourth time.... and it worked. hooray! no crashing or blue screen thanks for your help anyways everybody! |
#9
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Re: Pro tools 8.0.4 windows 7 keeps crashing
Right off the bat, you need to install 8.0.4 from scratch. If you install an earlier version and then upgrade to 8.0.4, you'll have left over files. You can also disable DAE to help and also disable desktop composition.
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#10
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Re: Pro tools 8.0.4 windows 7 keeps crashing
8.0.4 is an update only. The OP needs to run the installer for either 8 or 8.0.3(these are full installers) first. Then, I would skip 8.0.4 and go with 8.0.5, because 8.0.4 has a major timing issue with audio placement. I would also double the RAM with a second stick that is the exact same part number as the first stick(4GB of RAM is dead minimum for operating Windows 7). I would also remove the current RAM, put the new stick in that slot and move current stick to the other slot(just in case, the BSOD is caused by the RAM being not seated all the way, or having dirty contacts....yes, I realize this is a stretch, but you never know)
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
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