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Old 04-29-2020, 01:33 PM
kirt1974 kirt1974 is offline
Join Date: Nov 2015
Location: Makanda
Posts: 8
Default No Audio on Student's Windows Laptop

Hello Community,
I am a college professor teaching audio production courses.
Due to the COVID shutdown, I have no choice but to finish my current audio classes remotely.
I was able to get free 90 day PT licenses for my audio students (thanks AVID!)
I have a student who is having an issue with PT.
He is not able to hear the playback of his PT sessions on his laptop.
He is using a Windows laptop that was issued to him by the college.
I have never used PT on Windows, so I am having a hard time providing him with adequate help in troubleshooting his problem.
After installing PT, he was directed by PT to install ASIO 4ALL because his system sound card isn't compatible with PT.
He has tried holding the N key during PT startup.
He has also told me that the ASIO 4ALL does not show up in his computer's systems settings for sound.
Being a Mac user, I found this to be strange because in my experience on Macs, all available playback engines for sound can be found in the system sound settings for the Mac.
Can anyone provide me with tips to help my student?
Below I have included the system information for his computer.
Also, I am going to assume that since he downloaded PT within the past few weeks, that it is the most current version of PT.

OS Name Microsoft Windows 10 Education
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NW41611
System Manufacturer HP
System Model HP EliteBook 840 G4
System Type x64-based PC
System SKU X3V02AV
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date HP P78 Ver. 01.03, 4/11/2017
SMBIOS Version 3.0
Embedded Controller Version 69.52
BaseBoard Manufacturer HP
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.909"
User Name NWMSU\S529963
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 2.72 GB
Total Virtual Memory 9.63 GB
Available Virtual Memory 3.26 GB
Page File Space 1.75 GB
Page File C:\pagefile.sys
Device Guard Virtualization based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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