Play back issue

[brian_]

I have been troubleshooting a playback issue after a new install of Pro Tools 11.1.2 (Win).
Anything I try to play back through MBOX USB Connection causes a choppy sound (seems to be using the wrong sample rate).
I have tried creating and play back at 44.1 and 48.0. (ensured mbox control panel matches on playback)
I have created a new track imported a clip, recorded a new clip, just adding a midi note played through expand2 will create the issue.
I have enabled/disabled Windows 7 system sound just to test. (same issue with windows sound too/keeping off with forum recommendation)
I have gone through and optimized windows 7 as per avid recommendations.
Installed, uninstalled, and re installed drivers with multiple reboots.
Searched forums with no luck. (but still searching)
I am very new to pro tools and I am most likely doing something stupid, but cannot figure it out.
The workstation is brand new hpz820 just received yesterday, and I did not have any issues on my last PC.
I also tried 2 usb3 external drives to save projects and the system drive. (I know the system drive is wrong but I wanted to rule out a USB3 issue)

Thanks to anyone who reads this post.




SiSoftware Sandra

ID
Host Name : Brian-HP
Workgroup : WORKGROUP

Computer
Model : HP Z820 Workstation 103C_53335X G=D
Serial Number : 2UA40*****
Chassis : HP Mini Tower
Mainboard : HP 158B
Serial Number : 2UA40*****
BIOS : HP J63 v03.65 12/19/2013
Intel vPro : 8.01.40.1416
Total Memory : 15.93GB DIMM DDR3

Processors
Processor : Intel(R) Xeon(R) CPU E5-2637 v2 @ 3.50GHz (4C 8T 3.59GHz/3.8GHz, 3.6GHz IMC, 4x 256kB L2, 15MB L3)
Socket/Slot : FC LGA2011

Chipset
Memory Controller : HP Core (Ivy Bridge-E) DMI2 100MHz
Memory Controller : Intel Core (Ivy Bridge-E) Integrated Memory Controller 0 Target Address/Thermal Registers 100MHz, 2x 8GB DIMM DDR3 1.87GHz 128-bit
Memory Controller : Intel Core (Ivy Bridge-E) Broadcast Registers 100MHz

Memory Module(s)
Memory Module : SanMax M393B1G70QH0-CMA 8GB DIMM DDR3 PC3-14900U DDR3-1866
Memory Module : SanMax M393B1G70QH0-CMA 8GB DIMM DDR3 PC3-14900U DDR3-1866

Video System
Monitor/Panel : WDE L2046NV
(1600x1200, 20.2")
Video Adapter : NVIDIA Quadro K4000 (4CU 768SP SM5.0 810MHz, 384kB L2, 3GB 5.62GHz 192-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA Quadro K4000 (768SP 4C 810MHz, 384kB L2, 3GB 5.62GHz 192-bit)
Compute Shader Processor : NVIDIA Quadro K4000 (768SP 4C 810MHz, 384kB L2, 3GB 5.62GHz 192-bit)
CUDA GP Processor : NVIDIA Quadro K4000 (768SP 4C 810MHz, 384kB L2, 3GB 5.62GHz 192-bit)

Storage Devices
WDC WD10EZEX-60ZF5A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:) (D:)
Corsair Survivor 3.0 (247.5GB, USB) : 231GB (H:)
hp DVD-RAM GHB0N (858MB, RAID, DVD+-RW, CD-RW) : 818MB (E:)

Logical Storage Devices
SYSTEM : 800MB (NTFS)
Removable Drive (H:) : 231GB (NTFS) @ Corsair Survivor 3.0 (247.5GB, USB)
OS (C:) : 921GB (NTFS) @ WDC WD10EZEX-60ZF5A0 (1TB, SATA600, 3.5", 7200rpm)
HP_RECOVERY (D:) : 10GB (NTFS) @ WDC WD10EZEX-60ZF5A0 (1TB, SATA600, 3.5", 7200rpm)
Avid Audio Device Drivers (E:) : 583MB (CDFS) @ hp DVD-RAM GHB0N (858MB, RAID, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : HP Patsburg LPC Controller
LPC Legacy Controller 1 : T0 1C-11
Audio Device : HP Patsburg High Definition Audio Controller
Audio Codec : Realtek Semi 262 High Definition Audio
Audio Device : HP GK106 HDMI Audio Controller
Audio Codec : nVidia GeForce 6800 [NV40.1]
Serial Port(s) : 2
Disk Controller : HP Patsburg IDE-r Controller
Disk Controller : HP Patsburg SATA RAID Controller
Disk Controller : HP SAS2208 PCI-Express Fusion-MPT SAS-2
Disk Controller : HP Patsburg 4-Port SATA Storage Control Unit
USB Controller 1 : HP Patsburg USB2 Enhanced Host Controller #2
USB Controller 2 : HP Patsburg USB2 Enhanced Host Controller #1
USB Controller 3 : HP TUSB73x0 SuperSpeed USB 3.0 xHCI Host Controller
FireWire/1394 Controller 1 : HP FW322/323 IEEE1394 OHCI FireWire Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
SMBus/i2c Controller 2 : Intel SNB-E XMB Ch 0 SMBus
SMBus/i2c Controller 3 : Intel SNB-E XMB Ch 1 SMBus

Printers and Faxes
Printer : PDF Complete Converter (2400x2400, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : Corsair Survivor 3.0 (230.5GB)

Network Services
Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet, 1Gbps)
Network Adapter : Intel(R) 82574L Gigabit Network Connection (Ethernet)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[brian_]

MBOX 3rd gen I believe it is called. Not the pro and not mini.
Blue Screened after ASIO4ALL.
I am going to try a system restore than attempt PT install again.
Any other Ideas are appreciated.

[albee1952]

One thought here. Since you have an Avid interface, and Avid has drivers for it, there is no logical reason to install ASIO4ALL on your system(it hosed my 003 setup every time I installed it). First thing I would do is remove ASIO4ALL and then re-install the latest Mbox driver

[brian_]

The workstation came with oem windows 8 and 7 discs. I tried the windows 8 this time and all is good. Not a fix but work around.
Thank you both for directing me.

[mesaone]

ASIO4ALL is not the way to do things with the Mbox 3rd gen. That interface is super stable on Windows 7, I had one for years. I recently installed it on a friend's mobile PT10 rig, and it works flawlessly there as well. Any problems getting it to work can usually be chalked up to user error. ASIO4ALL is only intended to provide a workable ASIO-compatible driver for devices that only have WDM drivers. The Mbox does not fall into this category.

One thing that can cause issues (either messages about sample rate problems, or audible issues) is when you have the Mbox set as Windows' default playback and/or recording device. Sometimes this works fine (worked as default for me with Pro Tools 10, but not with Pro Tools 11) but it is not the recommended way of setting up.