'Missing AAX Plug-ins' Message

[jaywalker]

I have just done a complete re-install of Pro Tools First v12.3.1 (after following the guidelines for fully deleting a previous install and all the preferences etc.). However, once the First EQ Dynamics Bundle is re-installed (which I purchased!), only 2 of the 5 plug-ins show up. (BF-76 and Graphic EQ show up - Maxim, ChannelStrip and Gray Compressor do not.)

Also, when I load up my current saved Project, I get the following error message:
"One or more tracks contain plug-ins don't exist in your plugin-in folder.
Maxim (2)"


Nevertheless, I can confirm that the plug-in flies are in fact present in the '/Library/Application Support/Avid/Audio/Plug-Ins' directory:

drwxrwxrwx 3 root admin 102 19 Feb 2015 BF-76.aaxplugin
drwxrwxrwx 3 root admin 102 19 Feb 2015 ChannelStrip.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 ClickII.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 DVerb.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 Dither.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 DynamicsIII.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 EQIII.aaxplugin
drwxrwxrwx 3 root admin 102 19 Feb 2015 Graphic EQ.aaxplugin
drwxrwxrwx 3 root admin 102 19 Feb 2015 Gray Compressor.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 Invert-Duplicate.aaxplugin
drwxrwxrwx 3 root admin 102 19 Feb 2015 Maxim.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 ModDelay_III.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 Normalize-Gain.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 Reverse-DC Removal.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 SignalGenerator.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 Time Shift.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 TimeAdjuster.aaxplugin
drwxrwxrwx 3 root admin 102 24 Nov 21:11 Trim.aaxplugin

Anyone have any ideas? I am really keen to keep using Maxim - love it!

Mac OS X v10.10.5
Pro Tools First v12.3.1.705
First EQ Dynamics Bundle v12.0.0.615

[Benoni]

Are there any updates in your Avid Application Manager for those plugins?

[jaywalker]

No - according to Avid Application Manager, everything is up-to-date:
Pro Tools First - 12.3.1.705 = current
Avid Application Manager - 2.4.5.6625 = current
Avid Cloud Client Services - 1.3.0.4425 = current
First EQ Dynamics Bundle - 12.0.0.615 = current

[jaywalker]

Nobody? No similar experiences? No ideas?
Maybe I need to try installing on a completely separate machine to see if the issue disappears or follows my account...

[jeffro]

Please confirm that you trashed the "Pro Tools First" folder from:

/Users/name/Library/Preferences/Avid/

Possibly permissions related. Repair Permissions, compare permissions on plugins that are working vs not as well as on the Plug-Ins folder:

/Library/Application Support/Avid/Audio

Next... try a new User Profile.

Let us know if that doesn't help.

[jaywalker]

Yes, I can confirm deleted I the "/Users/name/Library/Preferences/Avid/" folder.
And I have checked permissions - note all the files above are "drwxrwxrwx" so same permissions.
I tried on a completely new Mac today and had EXACTLY the same problem - i.e. the only common thing was my account - which makes me wonder if it is somehow account related?

Next i will try a clean Windows Machine...

[jaywalker]

OK - today I tried a fresh install on a completely clean Windows 10 Pro x64 PC. Guess what - EXACTLY the same problem! (BF-76 and Graphic EQ plug-ins show up - Maxim, ChannelStrip and Gray Compressor do not.)
So I can only conclude that this issue is nothing to do with the Pro Tools First install code - unless it is a generic cross-platform problem with either Pro Tools First 12.3.1 install code or the First EQ Dynamics Bundle 12.0.0.615 install code.

In reality it is more likely to be a problem specific to my AVID account (related to the First EQ Dynamics Bundle license) or a remote chance its even something to do with the iLok activation? I could try setting up a new account, but then I would have to pay for the First EQ Dynamics Bundle again - which I'm obviously not very keen to do. (Is it even available still? Could that be part of the problem?)

At any rate, this is a very weird issue. Any suggestions as to how I might resolve this?

[Benoni]

Do you see in errors when you log in to your Avid account?
https://www.avid.com/US/account/orientation

At one point, updating your billing address fixed some issues, but I'm not sure if this is related. Check your account, it's worth a shot.

[jaywalker]

Ok -I tried updating my billing address, but no luck. And no, there are no errors when I log into my Avid account.

I'm a bit stumped to know what to try next - feels like I have done pretty much all I can do to figure it out. Might just need to treat the current First Dynamics Bundle subscription as a write off...

[Shuddle]

Was there ever a fix for this? I'm having the same problem but with Pro Tools First not recognizing Melodyne Essentials 4.

I'm running Windows 10 Pro 64-bit and never had any issues with Melodyne Essentials until the recent update to Essentials 4 came out. Now Pro Tools is saying:
"Missing aax plug-ins
One or more tracks contains plug-ins that don't exist in you plug-in folder.
Melodyne (5)"


Any help would be greatly appreciated. Thanks!