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  #161  
Old 02-10-2017, 07:19 PM
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jeffro jeffro is offline
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Posts: 6,333
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by zfunkz View Post
Case: 03145273

New to the club. Same issue! Disappointed this hasn't been resolved. Can someone please figure out how to fix this issue for the greater good?
Welcome to the community.

Your license shows a 2/21/2017 expiration here.
  1. What are you seeing for expiration in iLok License Manager?
  2. Does Pro Tools launch?
  3. What version of PT?
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  #162  
Old 02-10-2017, 07:25 PM
zfunkz zfunkz is offline
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Join Date: Feb 2017
Location: Ohio
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Default Re: Pro Tools license expired on an Active Subscription

1. In ilok manager I am seeing expiration date 1/21 1 of 1 activations used
2. Protools does not launch it asks to activate ilok
3. I believe the latest just downloaded it in December.
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  #163  
Old 02-10-2017, 07:34 PM
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jeffro jeffro is offline
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Default Re: Pro Tools license expired on an Active Subscription

Thanks for the reply.

It's showing Stop Date Tue Feb 21 2017 here. Can you right+click > Refresh on that license (in iLok License Manager)?
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  #164  
Old 02-10-2017, 07:40 PM
zfunkz zfunkz is offline
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Join Date: Feb 2017
Location: Ohio
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Default Re: Pro Tools license expired on an Active Subscription

Now it shows active and not expired. However it is telling me that its being used in locations that are not connected. This is the only system I have run the ilok on.
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  #165  
Old 02-10-2017, 07:43 PM
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jeffro jeffro is offline
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Default Re: Pro Tools license expired on an Active Subscription

Will reply via your support case to confirm iLok serial number... Please look for a case update email.
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  #166  
Old 02-16-2017, 06:54 PM
Crivas Crivas is offline
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Join Date: Jan 2013
Location: Dominican Republic
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Default Re: Pro Tools license expired on an Active Subscription

having the same problem!

There was a problem with my renewal, updated my card info... still no renewal! Cant use pro tools!

Case #03148603
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  #167  
Old 02-19-2017, 07:41 PM
calaf calaf is offline
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Join Date: Feb 2017
Location: France
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Default Re: Pro Tools license expired on an Active Subscription

Hi,

I have renewed my billing information and somehow my ilok license manager did not recognise my educational subscription as valid.

Please help

case number : 03150460
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  #168  
Old 02-20-2017, 09:10 AM
TimTee TimTee is offline
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Join Date: Nov 2016
Location: Toronto
Posts: 5
Default Re: Pro Tools license expired on an Active Subscription

Hi,
being faced with another issue again. Started up pro tools today, and it told me to go renew my license. My subscription is paid and active, once agin, not sure why it's doing this! pro tools opened today, but seems to be saying tomorrow (the 21st) it will expire. In the middle of an important project cannot afford any downtime. Thanks!

case #03150901
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  #169  
Old 02-20-2017, 11:53 AM
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jeffro jeffro is offline
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Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by Crivas View Post
having the same problem!

There was a problem with my renewal, updated my card info... still no renewal! Cant use pro tools!

Case #03148603
Looks like your issue was solved via your support case. Please reply to the case update email if you need additional assistance.
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  #170  
Old 02-20-2017, 11:55 AM
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jeffro jeffro is offline
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Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by calaf View Post
Hi,

I have renewed my billing information and somehow my ilok license manager did not recognise my educational subscription as valid.

Please help

case number : 03150460
Welcome to the community.

I see that your issue was handled via that support case. Please reply to the case notice email if you need additional assistance.
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