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Old 02-10-2018, 07:27 PM
neha neha is offline
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Join Date: Feb 2018
Location: Canada
Posts: 1
Default Line 822 (I did all the troubleshooting!)

Hi!
I bought protools 12.8.2 over a month ago and am still unable to use it. The following error appears: Could not complete your request because Assertion in "/Volumes/Development/212377/ProTools/AAE/Source/AAX/CFicAAXWidget.cpp", line 822

If i press N to boot it, it crashes down. I tried with and without an interface and same issue. I also followed the troubleshooting advice from this page:

http://avid.force.com/pkb/articles/e...t-cpp-line-822

Absolutely nothing has worked, and i also do have ASIO4ALL. I have tried both Protools 12.8.3 and 12.8.2, no solution. Can anybody help? Im desperate at this point! I tried calling avid customer service and they themselves were unable to fix it , bumped the case up to their engineers and still couldnt do it.

Laptop Specs:
Dell Inspiron 15-7579
[email protected]
16GB RAM
Windows 10
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  #2  
Old 02-11-2018, 07:51 AM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
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Join Date: May 2000
Location: Oslo
Posts: 5,260
Default Re: Line 822 (I did all the troubleshooting!)

You should post a Sandra report like advised here:

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…and I'm sure some of the clever windows guys around here will be able to help you.
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