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  #51  
Old 12-07-2018, 12:28 AM
ejsalling ejsalling is offline
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Default Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

I renewed 4 weeks ago and haven't received the plugins yet. I was in contact with support who opened a case and told me that it was a known issue. Any news on this?
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  #52  
Old 12-07-2018, 01:06 AM
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jeffro jeffro is offline
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Default Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

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Originally Posted by brianpark999 View Post
I renewed my plan a few days ago, but I couldn't find my licenses for the limiter and the compressor...
If you sign into my.avid.com and click My Products and Subscriptions you'll see You are eligible for Loyalty free plugins: Review them here! Click the link and follow the prompts to add them to your Avid and iLok accounts.
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  #53  
Old 12-07-2018, 01:07 AM
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jeffro jeffro is offline
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Default Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

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Originally Posted by ejsalling View Post
I renewed 4 weeks ago and haven't received the plugins yet. I was in contact with support who opened a case and told me that it was a known issue. Any news on this?
If you sign into my.avid.com and click My Products and Subscriptions you'll see You are eligible for Loyalty free plugins: Review them here! Click the link and follow the prompts to add them to your Avid and iLok accounts.
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  #54  
Old 12-07-2018, 01:30 AM
brianpark999 brianpark999 is offline
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Default Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

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Originally Posted by jeffro View Post
If you sign into my.avid.com and click My Products and Subscriptions you'll see You are eligible for Loyalty free plugins: Review them here! Click the link and follow the prompts to add them to your Avid and iLok accounts.
Thank you for your help!!

Have a great weekend!!
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  #55  
Old 12-10-2018, 07:41 PM
Songster Songster is offline
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Join Date: Dec 2004
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Default Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Just curious ... there are two exact looking versions for Win 18.1 and 18.8 for these plugins. What is the difference between the two versions (18.1 and 18.8) and is it necessary to download and install both? Also, are the two 18.8 Win downloads listed the same and does it matter which one we use?

Thanks
Nick
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  #56  
Old 12-10-2018, 11:15 PM
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jeffro jeffro is offline
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Default Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

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Originally Posted by Songster View Post
...there are two exact looking versions for Win 18.1 and 18.8 for these plugins. What is the difference between the two versions (18.1 and 18.8) and is it necessary to download and install both? Also, are the two 18.8 Win downloads listed the same...
Sorry for the confusion. Please just install the latest (18.8) version. We have duplicate installers listed in the downloads, e.g. Pro_Compressor_18_8_Win_104308.zip listed twice, so either one does the same thing. This has been reported so should get fixed soon.
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  #57  
Old 12-11-2018, 10:01 AM
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jeffro jeffro is offline
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Default Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

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Originally Posted by jeffro View Post
...We have duplicate installers listed in the downloads, e.g. Pro_Compressor_18_8_Win_104308.zip listed twice...
This is now fixed.
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