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Old 09-07-2017, 03:53 PM
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risey risey is offline
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Default Cant log into my account / Password resset not sending [solved]

I am pretty sure I was using the correct password for my avid pro tools account, i then gave up and requested a reset via email and nothing was sent, I have done this twice...
Anyone else having problems?
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Old 09-07-2017, 03:59 PM
Dj-Ike Dj-Ike is offline
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Default Re: Cant log into my account / Password resset not sending

Yeah, I had to do it twice, then it said the password needs to have a mix of uppercase, and lower case, and at least one number. I had to change the password that I'd been using for a longtime, and had memorized.
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Old 09-07-2017, 04:01 PM
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Default Re: Cant log into my account / Password resset not sending

hmm this is weird, I just entered it in again to the app and now its working and accepted my original password, maybe they had a server problem earlier...
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Old 09-07-2017, 05:50 PM
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Drew Mazurek Drew Mazurek is offline
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Default Re: Cant log into my account / Password resset not sending

Quote:
Originally Posted by risey View Post
hmm this is weird, I just entered it in again to the app and now its working and accepted my original password, maybe they had a server problem earlier...
http://duc.avid.com/showthread.php?t=393591

Always a good idea to check the announcements forum when you're having issues.
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