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Old 08-11-2017, 03:10 AM
Ryanhardt Ryanhardt is offline
Join Date: Aug 2017
Location: Cape Town
Posts: 1
Default Protools Keeps Hanging at Startup


Every time I start PT12.6 it hangs at the startup menu. If I close it and run it again it states that I have reboot my computer because PT crashed.

It happened before once or twice. It worked fine for a bit but then this started again. I have installed nothing since then.

Any advice?


HP Envy Edition Laptop
Windows 10
Processor : INtel Core i7-4700MQ CPY @ 2.40Ghz
RAM : 8.00 GB DDR3
64-Bit OS
DAW : Protools 12 Perpetual (12.6) HD
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Old 08-11-2017, 04:55 AM
musicman691 musicman691 is offline
Join Date: Dec 2009
Location: The Soprano State (NJ)
Posts: 14,826
Default Re: Protools Keeps Hanging at Startup

Audio interface?
Have you done all optimizations? There's one that people sometimes miss and that's to go into the BIOS and turn off the floppy drive. More likely than not you don't have one but by default Windows thinks you do and that can mess with PT.

Also, and this is a dumb one, but make sure your iLok2 is plugged into a working USB port. Again another Windows default is to turn off power to USB ports when it senses they're not in sue for some unknown period of time. Go into Windows control panel and turn off ALL power savings measures.
See profile for system details
iMac dead & retired as of 11/4/17

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Old 08-22-2017, 10:46 AM
junkgear's Avatar
junkgear junkgear is offline
Join Date: Jan 2012
Location: USA
Posts: 1,038
Default Re: Protools Keeps Hanging at Startup

Welcome to the forum!

Please take a look at the Help Us Help You thread, where you will find general set-up, optimization and troubleshooting information for Pro Tools. If you continue to have issues, please feel free to post in the forums and I'm sure someone here can help.
Will K

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