Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-30-2017, 07:46 AM
Arionas Arionas is offline
Member
 
Join Date: Nov 2014
Location: Athens
Posts: 67
Default Help with Upgrade Plan renewal

Hey guys, I need some help..
As english is not my mother languange I'm worry if I did a wrong purchase on Avid shop.
Before some hours I received an email from Avid warning me that my Pro Tools Native plan is going to be expired in 48 hours. So I decided to go to Avid shop to upgrade for one year. I'm a little bit confused if I did the right choice on shop as after purchasing, I still see in my account that my plan expires in 2 days instead of one year more. Any help would be much appreciated.
Attached Thumbnails
Click image for larger version

Name:	IMG_5767.jpg
Views:	0
Size:	48.4 KB
ID:	9042   Click image for larger version

Name:	IMG_5768.jpg
Views:	0
Size:	55.8 KB
ID:	9043  
Reply With Quote
  #2  
Old 08-30-2017, 04:01 PM
Arionas Arionas is offline
Member
 
Join Date: Nov 2014
Location: Athens
Posts: 67
Default Re: Help with Upgrade Plan renewal

Well.. Im trying to get support for my issue from Avid but no luck. Whatever I do I find a Wall in front of me. Im filling pages for support -> submit-> "something went wrong". Again and again and again. I'm very disappointed from Avid.
So, how have the things: from what I understand, I did purchase a wrong product. Something called Annual plugins and support plan, which is something that I don't need. Who is responsible for the wrong purchase? Me?
Well.. lets see how have the things:

Just today I received an email from Avid warning me that my Pro Tools upgrade plan is going to expire in 48 hours. So I decided to buy a new upgrade plan for the next 12 months. Visiting the web shop and by clicking the category "Pro Tools 12 upgrade plans" (price starting at $99 per year), there was only one option, which I thought that was exactly what I wanted to order as it was the only one option in the category. So I did the purchase thinking that I did purchase my next Pro Tools 12 upgrade plan. From what I understood later is that I didn't purchase what I wanted cause of the very confusing and not right product category labeling. What I want is to change the annual plugin support plan which I mistakenly purchased (was my mistake that really?), with the pro tools 12 upgrade plan for the next 12 months. But unfortunatelly there is noone there in Avid to listen (read) my issue. Can someone here help me in this situation? Thanks in advanced
Reply With Quote
  #3  
Old 09-05-2017, 07:47 PM
Arionas Arionas is offline
Member
 
Join Date: Nov 2014
Location: Athens
Posts: 67
Default Re: Help with Upgrade Plan renewal

Well... no-one?
I see Avid pushing me away.
Sad
Reply With Quote
  #4  
Old 09-06-2017, 03:18 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 7,051
Default Re: Help with Upgrade Plan renewal

It does sound like you purchased the Plug-Ins and Support Plan instead of renewing your Pro Tools Upgrade Plan. There's a Renew Pro Tools option under Renewals on the the webstore and the first option leads to your Avid account which is where renewal is done. This FAQ provides more info about that.

Have you attempted to contact the webstore team about the purchase? (There's a Contact Us link at the bottom left of the webstore.)
Reply With Quote
  #5  
Old 09-07-2017, 04:46 AM
Arionas Arionas is offline
Member
 
Join Date: Nov 2014
Location: Athens
Posts: 67
Default Re: Help with Upgrade Plan renewal

Quote:
Originally Posted by jeffro View Post
It does sound like you purchased the Plug-Ins and Support Plan instead of renewing your Pro Tools Upgrade Plan. There's a Renew Pro Tools option under Renewals on the the webstore and the first option leads to your Avid account which is where renewal is done. This FAQ provides more info about that.

Have you attempted to contact the webstore team about the purchase? (There's a Contact Us link at the bottom left of the webstore.)
Hi Jeffro,
first of all thank you for taking the time to answer to my post.
I tried many times to contact using the link but always after filling the form, there was no way to complete my action, after submitting there was an error.
I don't know what to do now... my last upgrade plan ended before 5 days and I hope I will not get in troubles renewing.
Reply With Quote
  #6  
Old 09-07-2017, 12:37 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 7,051
Default Re: Help with Upgrade Plan renewal

Was able to track down your info and will follow up via support case. Please watch for a case notice email.
Reply With Quote
  #7  
Old 09-07-2017, 04:28 PM
Arionas Arionas is offline
Member
 
Join Date: Nov 2014
Location: Athens
Posts: 67
Default Re: Help with Upgrade Plan renewal

Quote:
Originally Posted by jeffro View Post
Was able to track down your info and will follow up via support case. Please watch for a case notice email.
Jeffro thank you very much, my problem has been solved.
I appreciate your help and Avid's support.
Reply With Quote
  #8  
Old 09-08-2017, 11:01 AM
huub huub is offline
Member
 
Join Date: Feb 2015
Location: amsterdam
Posts: 12
Default Re: Help with Upgrade Plan renewal

I clicked "upgrade plan" .
However, since my renewal had expired the "ugrade plan" was in fact yearly support and plug ins..
Although it was called a "yearly upgrade plan"
Quite confusing.
Support was very quick to give me a refund so no big deal.

Huub

Last edited by huub; 09-08-2017 at 11:05 AM. Reason: spelling
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
payment for PT Upgrade Plan renewal failed, please help!!! stopi Licensing & Accounts 1 05-01-2017 08:27 AM
Upgrade Plan renewal tip Marsdy Licensing & Accounts 0 09-28-2016 03:19 AM
Renewal and account question on Upgrade Plan ramonetl Licensing & Accounts 6 09-22-2016 12:11 PM
Weird Renewal behavior with Upgrade Plan. Any Assistance? EdwardG Pro Tools 12 Discussion 8 04-20-2016 07:48 AM
Upgrade plan renewal query mustgroove Licensing & Accounts 5 02-17-2016 07:19 AM


All times are GMT -7. The time now is 02:20 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com