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Old 09-06-2017, 06:00 PM
Sadie Tango Sadie Tango is offline
Join Date: Sep 1999
Location: Portland, Oregon, U.S.A.
Posts: 73
Default PT update from 12.4 - 12.8 iLok issue

I installed PT 12.8 after running 12.4 for the past couple years and when I open Pro Tools I get a message to activate my iLok. I click activate and get a message that I have no active licenses. However, according to my Pro Tools account I have a current (perpetual) PT 12 license, which also shows up in my iLok manager. I updated to the latest iLok manager, but Pro Tools still won't open. Any suggestions?

Pro Tools 12.4, Digi 003 Factory, Waves Gold 9.2, Izotope RX6, Waves GTR, Sampletank 3, Mac Mini late 2012 OS 10.9.5, Focusrite OctoPre MKII Mackie Big Knob
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Old 09-06-2017, 06:03 PM
Extreme Mixing Extreme Mixing is offline
Join Date: Sep 2000
Location: Van Nuys, CA. USA
Posts: 1,298
Default Re: PT update from 12.4 - 12.8 iLok issue

I think it was 12.5 that they changed the license. So you have to surrender your 12.4 license and put the new one on your iLok. Scary stuff for sure.

Steve Shepherd
Extreme Mixing
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Old 09-07-2017, 01:39 PM
Dan Tinen Dan Tinen is offline
Join Date: May 2007
Location: Massachusetts
Posts: 17
Default Re: PT update from 12.4 - 12.8 iLok issue

Yes, they changed that last fall. You "surrender" the license and get another one. There's a tech note in one of the Avid posts. I did it a few months ago, no problems after I got over the fear.
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Old 09-07-2017, 01:48 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,575
Default Re: PT update from 12.4 - 12.8 iLok issue

The change in licensing occurred with the 12.6 release. If you had a valid Upgrade Plan when 12.6 was released you should have received an updated license which would be activated in iLok License Manager (with a surrender of your old license). Please reply if you did not receive the updated license so we can take care of that. See the threads in Tech Alerts starting in Sept 2016 as well as the Authorization section of the Release Info KB article for your PT version for more info.
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