Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-07-2017, 02:05 AM
famerdave famerdave is offline
Member
 
Join Date: Aug 2017
Location: Stedman, NC
Posts: 1
Default Renewal is pending - iLok

According to AVID website, I have 26 days left on my Pro Tools subscription, but inside of iLok it says renewal is pending, and I can't open ProTools on my Mac... Really need this to work ASAP and customer service is slow. Any help?

Thanks,
David

iLok userid ------

Last edited by jeffro; 08-07-2017 at 10:53 AM. Reason: Removed iLok User ID.
Reply With Quote
  #2  
Old 08-07-2017, 07:24 AM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
Moderator
 
Join Date: Apr 2006
Location: Los Angeles
Posts: 16,173
Default Re: Renewal is pending - iLok

Hi Farmerdave,

I have pushed this up the line for you.

You might think about NOT making your ilok id public.
__________________
~ tom thomas

Formerly hobotom

Pro Tools 12.4~HDX~HDN
Studio One 3.3~DP9
HD Omni~192 I/O
MOTU 24 I/O
Windows 10
Intel Hexcore i7, SSD
Gigabyte GA-X79-UD3
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.

www.metrostudios.com
Reply With Quote
  #3  
Old 08-07-2017, 10:55 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 6,892
Default Re: Renewal is pending - iLok

Quote:
Originally Posted by famerdave View Post
According to AVID website, I have 26 days left on my Pro Tools subscription, but inside of iLok it says renewal is pending, and I can't open ProTools on my Mac... Really need this to work ASAP and customer service is slow. Any help?
Welcome to the community.

I see that a rep has already responded to the support case you started early this morning (perhaps there was a previous case?). Please check your email (incl spam/junk) for a case notice. Thanks.
Reply With Quote
  #4  
Old 09-03-2017, 10:54 AM
adamar adamar is offline
Member
 
Join Date: Dec 2010
Location: Atlanta
Posts: 3
Default Re: Renewal is pending - iLok

Quote:
Originally Posted by famerdave View Post
According to AVID website, I have 26 days left on my Pro Tools subscription, but inside of iLok it says renewal is pending, and I can't open ProTools on my Mac... Really need this to work ASAP and customer service is slow. Any help?

Thanks,
David

iLok userid ------
I am having this same problem...When I log into My iLok account is says my subscription is pending. I am desperately trying to work on a session today, have an artist here and cannot get ProTools 12.8.1 to run. Can anyone tell me if this subscription will update itself or do I need to specifically have someone at Avid to assist me.

This is my first time on this forum in a long time so apologies for possibly not posting correctly...

Thanks,
Colin
Reply With Quote
  #5  
Old 09-03-2017, 03:58 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 6,892
Default Re: Renewal is pending - iLok

Quote:
Originally Posted by adamar View Post
I am having this same problem...When I log into My iLok account is says my subscription is pending. I am desperately trying to work on a session today, have an artist here and cannot get ProTools 12.8.1 to run. Can anyone tell me if this subscription will update itself or do I need to specifically have someone at Avid to assist me.

This is my first time on this forum in a long time so apologies for possibly not posting correctly...

Thanks,
Colin
Welcome back.

Checked your account and see new licenses activated to your iLok. Make sure you deactivate any old/expired licenses to prevent them from conflicting.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Ilok Pending Renewal Bug JLNRecordings Licensing & Accounts 1 11-23-2016 10:14 PM
License Pending Renewal? afacheen Licensing & Accounts 4 11-09-2016 03:31 PM
iLok "renewal is pending for the following licenses" oticsound Licensing & Accounts 2 08-05-2016 02:43 PM
iLok "renewal is pending for the following licenses" somnar Licensing & Accounts 1 07-03-2016 08:07 AM
ilok pending renewal Luke Perry Licensing & Accounts 10 01-11-2016 09:28 PM


All times are GMT -7. The time now is 01:39 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com