Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 09-01-2017, 10:43 AM
MrRyan MrRyan is offline
Join Date: Sep 2017
Location: Arizona
Posts: 2
Default ASC Issues

I was told in an email from Avid to order an Avid Support Code & was linked to the specific one that I should purchase. I did that and then tried to enter the code here: https://avid.secure.force.com/ASC/ASCWebToCaseHomePage

I get the message "Invalid ASC Code, please check and try again." The email rep hasn't replied to me since telling me to buy something. Also, if I try to pull up a chat on the Avid website I get, "Your chat requested has been canceled because no agents are available." When I call I am asked for a number but my code is a large combination of letters and numbers.

I lost my iLok and have submitted the RMA form on the iLok website + purchased the ability for Avid to provide me with customer service but the code they sent me is apparently invalid. Any help/suggestions would be appreciated!
Reply With Quote
Old 09-01-2017, 06:38 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,576
Default Re: ASC Issues

Welcome to the community.

Sorry for the trouble here - I'll check for the case created from the RMA form and respond to that.
Reply With Quote
Old 09-01-2017, 06:44 PM
MrRyan MrRyan is offline
Join Date: Sep 2017
Location: Arizona
Posts: 2
Default Re: ASC Issues

I was actually able to get in touch with a Sibelius rep that was able to get my ASC code for me. Things are back on track now. Thanks for the response jeffro!
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Mbox Gain Issues and Protools Issues (Bounce to Disk and Knob/Pot adjustments) Lucky Bastard Getting Started 6 01-16-2014 03:29 PM
No sound - asio driver issues - NTFS issues mitchelljrickey Pro Tools Software (Win) 0 06-21-2012 05:35 PM
ProTools 9.0.5, iLok issues, Digi 003R+ issues zachbot Pro Tools 9 6 10-12-2011 08:19 PM
8.0.4 Issues (Quick Punch & Mute/Solo issues) pauledwards 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 10-06-2010 09:35 AM
Digital Noise Issues - Clock Source Issues? Gorbies 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 02-07-2010 01:55 PM

All times are GMT -7. The time now is 04:23 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com