Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-22-2017, 04:38 PM
ChrisMac ChrisMac is offline
Member
 
Join Date: Mar 2000
Location: Vancouver
Posts: 218
Default "You are trying to run a newer version of Pro Tools than allowed" error launching PT

Was running 12.7 all day and decided to upgrade to 12.7.1, now I get this message on launch

"you are trying to run a newer version of Pro Tools than allowed by your license"

Now I can't run Pro Tools, help
__________________
Chris McIntosh
President/Sound Supervisor
Postal Audio Inc.
Imdb
Facebook
Reply With Quote
  #2  
Old 02-22-2017, 04:39 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,568
Default Re: Upgraded to 12.7.1 and now license not allowed

Will check it out...
Reply With Quote
  #3  
Old 02-22-2017, 04:51 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,568
Default Re: Upgraded to 12.7.1 and now license not allowed

Started a support case for you, but you should be able to Sync your iLok and get back to work. Please look for a case notice email and reply to that if needed. Thanks!

More info
Reply With Quote
  #4  
Old 02-22-2017, 10:12 PM
Rockmixer 67 Rockmixer 67 is offline
Member
 
Join Date: Feb 2017
Location: Toluca Lake CA
Posts: 1
Default Re: Upgraded to 12.7.1 and now license not allowed

I have the same issue, see ilok lic and update plan there. Been using 12.7 all day then upgrade to 12.7.1 and no go
Reply With Quote
  #5  
Old 02-23-2017, 10:48 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,568
Default Re: Upgraded to 12.7.1 and now license not allowed

Quote:
Originally Posted by Rockmixer 67 View Post
I have the same issue, see ilok lic and update plan there. Been using 12.7 all day then upgrade to 12.7.1 and no go
Welcome to the community.

Checked your license and that looks correct. Can you please try the steps listed here and report back?
Reply With Quote
  #6  
Old 02-23-2017, 11:36 AM
mastermixaudiomedia mastermixaudiomedia is offline
Member
 
Join Date: Oct 2013
Location: Asbury Park NJ USA
Posts: 1
Default Re: "You are trying to run a newer version of Pro Tools than allowed..." with PT 12.7

I'm getting the same behavior even after performing the procedure detailed above.

Back to 12.7 for now...
Reply With Quote
  #7  
Old 02-26-2017, 08:34 PM
GregX GregX is offline
Member
 
Join Date: Feb 2014
Location: Orlando
Posts: 4
Default Re: Upgraded to 12.7.1 and now license not allowed

Quote:
Originally Posted by Rockmixer 67 View Post
I have the same issue, see ilok lic and update plan there. Been using 12.7 all day then upgrade to 12.7.1 and no go
Same problem here. "You are trying to run a newer version..."
I have been keeping up to date from the Avid Application Manager, and this is the latest Pro Tools, and can't run it.
Reply With Quote
  #8  
Old 02-27-2017, 08:10 AM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,456
Default Re: Upgraded to 12.7.1 and now license not allowed

Quote:
Originally Posted by GregX View Post
Same problem here. "You are trying to run a newer version..."
I have been keeping up to date from the Avid Application Manager, and this is the latest Pro Tools, and can't run it.
Hi GregX,

The Email you're using on your profile also seems to be not associated with any Avid Account. Please update your Email or you can also create a support case and our licensing team should be in touch with you soon. (create a support case here)

Thanks,
TD
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
  #9  
Old 02-26-2017, 07:12 AM
misterwine misterwine is offline
Member
 
Join Date: Nov 2002
Posts: 20
Default update to version 12.7.1 and error newer version than allowed

I just did my update to version 12.7.1 and I get the following error message when I try to launch Pro Tools:

"You are trying to run a newer version of Pro Tools than allowed by your license...(etc)"

I tried all the solutions posted , Ilok reinstalled re linked etc, tried reinstalling pro tools no go.

Frustrating everything was fine on 12.7 and no response from Avid as usual.

Anyone got suggestions for a fix?
Reply With Quote
  #10  
Old 02-26-2017, 07:14 AM
jeam25's Avatar
jeam25 jeam25 is offline
Moderator
 
Join Date: Apr 2002
Location: P.R.
Posts: 2,232
Default Re: update to version 12.7.1 and error newer version than allowed

Hi misterwine !

From what version are you updating ?

Sent from my SM-G930P using Tapatalk
__________________
- Jesus Alvarado -

Windows 10 Pro 64 bit - i7 CPU 4770k
Asus A97-AR mobo - 32gb DDR3 ram
Samsung 850 evo SSD 500gb - Radeon 470rx
Corsair 750w PSU
Lynx Aurora 8
Clarett Pre 8 X Thunderbolt - Protools Ultimate
Avalon 2022 - Octane 8 - Scarlett Dynamic 8pre
Uad 2 quad - Waves Gold
McDsp Emerald - Duy Everpack
Tc Powercore Firewire
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Pro Tools 10 won't open session file (Created on a newer version) sjafarzadeh Pro Tools 10 5 07-16-2014 12:03 PM
This session file was created by a newer version of Pro Tools [7.4.2f109] olivergodfrey Pro Tools M-Powered (Mac) 3 02-12-2013 04:53 AM
unable to install bfd lite for pro tools 8 beacause newer version already exists? Digitopian 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 8 04-25-2009 12:00 PM


All times are GMT -7. The time now is 09:24 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com