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#1
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"The files for installation requirement Pace License Support could not be found..."
I had Pro Tools 10 working just fine on my computer for months. My license was fully activated on my iLok and I had no problems (well....after spending 2 weeks struggling to get the license/download activated in the first place. That's another story )
Now, I've reformatted my computer and re-installed Windows 7, 64 bit +SP1 etc etc and whenever I try to install Pro Tools 10 it refuses with this window: http://i.imgur.com/G3XljV3.png Code:
The files for installation requirement Pace License Support could not be found. The installation will now stop. this is probably due to a failed or canceled download. As you can see in the screenshot, I already have iLok License Manager installed and my PT license is activated. (I think. See note about Location Icons below.) Things I've already done:
The only thing I can find out of the ordinary and I suspect this must have something to do with it, is shown in the screenshot regarding the locations in my iLok Manager: The location called "TROY-OFFICE" is my OLD computer's name BEFORE the Windows reformat. The Pro Tools license looks like it is attached to that location, but it is ACTIVATED on the iLok dongle. However, on the dongle the little computer icon on is grayed out as if I am unable to use the license on this PC (which the dongle is plugged into) I don't know how this works, and there is no way on the website or the manager to delete the TROY-OFFICE location and add the current name of my computer. I don't know how to fix this. |
#2
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Re: "The files for installation requirement Pace License Support could not be found..
Quote:
Chris
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Help Us Help You ______________________________________ Chris Pro Tools 2024.3 Focusrite LS56 Focusrite Pro40 (3) Slate Digital VRS8 Analogue Tonebuss 24 Channel UAD-2 OCTO Core Accelerator UAD Volt 2 macOS 10.15.7 32 GB DDR4 RAM 4.01GHz Quad-Core Intel Core I7 NVIDIA GeForce GT 740 2 GB |
#3
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Re: "The files for installation requirement Pace License Support could not be found..
you should reload Pace I think that's what I did
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#4
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Re: "The files for installation requirement Pace License Support could not be found..
How do I reload pace support ?
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