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  #1  
Old 07-17-2011, 05:14 AM
nathanh nathanh is offline
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Join Date: Jul 2011
Location: Australia
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Default Unable to Sign In

I want to purchase a score from the Scorch Store. I have registered a new account. When I try to Sign In it says

Quote:
Email Address or password not recognised
I'm pretty sure I'm using the right password, but in any event there isn't a Forgot Password button.

If I try to Register again it says

Quote:
Username already exists
I'm stumped. Can't login, can't re-register, can't reset password. Help!
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  #2  
Old 07-18-2011, 01:14 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
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Location: Leeds
Posts: 98
Default Re: Unable to Sign In

Hi nathanh,

Sorry you're having problems with the App. I'll set you up a case in our support system so that we can provide you with a reminder of your password. You should hear from me shortly.

All the best,

Joe
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  #3  
Old 07-30-2011, 02:42 AM
nathanh nathanh is offline
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Default Re: Unable to Sign In

Much thanks to Joe and the team. Problem all sorted out very promptly.
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  #4  
Old 08-06-2011, 09:05 PM
Aasterisk17 Aasterisk17 is offline
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Default Re: Unable to Sign In

Hi,
I purchased the Scorch iPad app several days ago and have not been able to get it to do much more than show me the initial "My Scores" that came free with the product. Whenever I try to access the Avid Store from within the app, it shows me a spinning "loading" symbol, but nothing ever loads.

I tried everything I can think of - I downloaded the latest iPad software updates and synced it to my iPad; I rebooted; I deleted and reinstalled the Scorch app from the iTunes store. I searched the forums and the Internet, but it doesn't look like anyone else is experiencing any difficulty. Any help would be appreciated!

By the way, I don't own any other composition products - I mainly bought the app to have access to the store in order to purchase tablature for my guitar habit.


Thanks,
Angie
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  #5  
Old 08-09-2011, 04:19 AM
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Joe Pearson Joe Pearson is offline
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Default Re: Unable to Sign In

Hello Aasterisk17,

I will create a case for you in our private support system, since it's not appropriate to discuss login details on a public forum. You should hear from me shortly.

Best wishes,

Joe
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  #6  
Old 08-09-2011, 08:09 AM
Aasterisk17 Aasterisk17 is offline
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Default Re: Unable to Sign In

Hi Joe,

Thanks for the post. I replied to your email as well.

Appreciate the help!
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  #7  
Old 03-19-2012, 03:16 PM
anthonyzerillocomposer anthonyzerillocomposer is offline
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Default Re: Unable to Sign In

Hi

I have the same problem with not being able to log in.

Thanks.
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  #8  
Old 03-25-2012, 10:27 PM
bcmayes bcmayes is offline
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Join Date: Mar 2012
Location: Philadelphia
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Default Re: Unable to Sign In

I am unable to log in. I'm having the same problem described in the initial post to this thread.

It's really odd for there not to be a find/rest password function in this app. That seems kinda standard.
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  #9  
Old 05-27-2013, 05:25 AM
smd smd is offline
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Join Date: May 2013
Location: Aston UK
Posts: 1
Default Re: Unable to Sign In

I have the same problem in trying to sign in today after buying Scorch for my ipad yesterday. It says "password or email address are wrong" and there's no forgotten password button. Perhaps someone can help from Avid. I also have Sibelius on my PC so can I share files between these two platforms?

Thanks.
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  #10  
Old 04-23-2014, 09:13 AM
anthonyzerillocomposer anthonyzerillocomposer is offline
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Default Re: Unable to Sign In

Is this thread dead, or has anyone got the info on how to reset their password, as 1 year on, I still cannot log into Scorch on my iPad.
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