Re: First time PT First user!! Help!
Have you tried installing as administrator? To do so, right click on the PT installer and choose Run as administrator. This will launch the setup program with elevated privileges, which may help your issue.
I also see that in one of the pictures there is a checkbox checked asking to view the installer log file. Does the log file ever open? Looking through the installer log file will usually give you a good idea of why it failed.
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