Quote:
Originally Posted by KR250
I had moderate success at first, working with one other person who purchased PT for collaboration. Had a lot of sync discrepancies that made me question if I was actually hearing all my updates, and got a lot of errors opening projects and crashing. Opening sessions were error free and loaded much faster. Eventually projects stopped working and could no longer open projects without an error code (upgraded storage plan with free space available). Couldn't get Avid to resolve the issue without paying more money to purchase a support plan. Gave up on the whole idea and just use OneDrive to transfer now without issues. A company shouldn't require you to purchase an additional support plan to fix bugs.
|
We had a similar experience. At some point, I believe we were told that in certain rare instances, if you were one of the first people to use cloud collaboration, the early accounts may have had a cloud storage provider issue. I spoke with someone at Avid Connect this year about that. At present, we were able to cancel our cloud subscription, start a new plan, and that particular issue seemed to go away.
Billy, I know you mentioned a scenario where the green up arrows would appear even though you hadn't touched the session. Can you elaborate on that at all? We had a problem where that was happening, and I think we narrowed it down to inserts that were in a "bypassed" state.
The scenario would be, user A creates a project and uploads to the cloud. User B is invited to join, joins and then downloads the project. But without touching a thing, user B starts to see green upload arrows on a few tracks. False flags, one might say.
Has anyone experienced anything like this and been able to narrow it down?