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Old 07-07-2015, 07:54 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,870
Default Re: Unable to link Avid Master Account with iLok account "Failed to access the User I

Quote:
Originally Posted by jburik1176 View Post
I'm trying to activate a PTHD12 upgrade code and am unable to do so because I can't link my ilok account with my Avid Master Account. Each time I try to link it I get the error message: "Failed to access the User ID. Please try again."
Quote:
Originally Posted by jburik1176 View Post
Yes. I am able to log in both at ilok.com and by way of the iLok license manager.
This is happening at avid.com/accountilok/DefaultILok?

I see that you updated your case with your iLok account info, and I see that Michael is working on it. I'll check in with him, thanks for your patience.
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