License Surrender Process Fails and Doesn't Work !!!!!
Can someone help me understand why in the middle of my session My PT12 is randomly disabled despite buying the software outright (Non Subscription) Paid in full.
The dialog box tells me I need surrender license(s) in order for those licenses to be ported over the latest iLok with no reason articulated.
Why? Even when I attempted to try and and comply with the surrender it failed. I am unable to select the surrender items and click complete. Is there a bug?
Was this ever unit tested internally before releasing this for customer consumption?
If I haven't dropped any clues (and clearly have) ..... yes I am extremely frustrated and seeking remedy.
Killed all and any creative flow I had and I was in the zone after having not been able to get there. Uncool. Buzz Kill. But let's collectively find a remedy here and in haste kid got work to do.
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