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Old 02-03-2018, 03:43 PM
hixonjames hixonjames is offline
Join Date: Apr 2012
Location: Columbus, OH
Posts: 27
Default Master Module Won't Boot

I have a support ticket in, but haven't heard from anybody yet. I figured I'd try this as well...

My Master Module is not booting. After pressing the power button (or connecting power) the cooling fan comes on and stays on, and nothing appears on the touchscreen. All other modules have the purple "Waiting for Network" lights.

This has happened a few times before, but I've always been able to get back up and running eventually. Several weeks ago, it began a behavior where, if I had to shut down and restart for some reason, it would not boot immediately after shutting down. However, after some time with the power off (sometimes an hour; often overnight), it would boot just fine. This time, I can't get it to boot at all, even after an overnight rest.

I have tried to do a system restore, but holding F2 (PC Keyboard, not Mac) on power-up does nothing. Ctrl+Alt+Del also does nothing.

I'm out of ideas.
James Hixon

Pro Tools | HDX 2019.5
S6 M40 19.5
Mac Pro (Late 2013) - Mojave 10.14.5
3 GHz 8-Core Intel Xeon E5
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