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Old 11-15-2015, 08:49 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: Earth
Posts: 8,413
Default Re: Perpetual Product on hold - can't access my system ID

Looks like it's stuck part way through the upgrade. Might help if you could reply to the support case with a pic of the serial # from any of your interfaces (or from the reg cards). Is that possible?

P.S. You also have a Pro Tools HD Upgrade and Support Plan in your Avid account's Products Not Yet Downloaded, so please follow the instructions here to complete that.
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