[BScout]

Originally Posted by Hugh-H

Hello,

Complaining mode not a request for diagnosis post -

We just had our 5th + 6th HDX card failures in the past 3.5 years with the exact same card failure - DSP16. The first two happened during a PT firmware update that killed DSP16, the second two happened for no apparent reason, and now these two for, again, no apparent reason. I've had to pay for two of those repairs so far.

That is a lot. We have a lot more HDX cards in operation than your outlay and haven't had a single failure yet (and we started buying from the beginning of HDX but have systems as recent as 2 months ago.) Somewhere near 40 cards in use (probably more.) A lot more reliable than the lifespan of TDM/Accel cards.

Are all these in Mac Pros or external chassises? Is there something common about their setup that is irregular from most users? As far as I remember, "repair" was just a replacement card. Have all 6 been from an original HDX card stock or have some of the replacements failed?