View Single Post
Old 11-13-2000, 02:04 PM
bairtracks bairtracks is offline
Join Date: Dec 1969
Location: atlanta ga usa
Posts: 16
Default Monitor Board \"Upgrade\"

Today I got in the mail an offer to "upgrade" the analog monitor board in my Pro Control for $395. This "upgrade" is actually a hardware fix that fixes problems with the original design. These include popping switches, bad signal-to-noise ratio and a low-powered headphone amp. I brought these problems to the attention of Digidesign customer service, and was told that they knew about them, but could not help me. I can not believe that I am now being asked to pay for a bug fix, after spending $10,000 on the product (not including the 2 expander units, etc.). Up until now I have been extremely pleased with the products and services I have gotten from Digidesign. This should be a free upgrade, with apologies for the badly done first attempt. I hope they re-think this.
Reply With Quote