Re: No PT12.5 in my account
The Avid Application Manager says:
"You do not own any products under this account yet"
As a user (on this same account) since 2000, I own four copies of PTHD, 2 HD native cards, 2 HDX cards, an Avid Artist Mix, and a several older versions of vanilla PT as well as some plug-ins that are now free but didn't used to be. So yeah, the Avid Application Manager is more f'd up than the my.avid account is as far as knowing what I own.
I emailed support asking why the support plan I bought in January is not in my account, they forwarded the case on to the web store support. Good job Avid.
Last edited by DigiTechSupt; 04-02-2016 at 04:23 PM.
Reason: Avid CS answered your case on 3/30 - installers are in your "Upgrade from PTHD 10 (Download)"
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