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Old 04-30-2012, 03:00 PM
Andi R Andi R is offline
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Join Date: Nov 2004
Location: Berlin, Germany
Posts: 595
Exclamation HD native Error Report - AVID, you need to read this!

Hi all,

please see this link for a PDF Version:

http://audio-machinery.com/server/pu...Errors_HDn.pdf


for your convenience, here is the text without the pictures of course:



Error Report HDnative


Errors:
-DAE Error 9039
-DAE Error 9129
-Pro Tools complete crash(“Pro Tools quit unexpectedly” by OSX)

Setup:
-optical MADI-stream provided from LAWO MC66
-Clock provided from LAWO MC66 to Sync HD and distrubuted to HD MADI
-LTC provided from Video-dep for positional reference
-audio was recorded to 2 freshly formatted internal HDDs in Slot 2&3

Error occurrence:
-DAE Errors occurred always about 45min into recording
-DAE Error 9129 stopped occurring after decreasing HW-buffer size
-DAE Error 9039
-Complete crash occurred after stopping rerecording signals sent from ProTools to the LAWO on a stereo track in the session.

System Usage:
-63 audio-tracks were recorded simultaneously
-The whole setup was a situation that should have been handled easily by the system. For more info, see the system usage screenshots.

System Facts:

Desktop:
MacPro 2,8GHz Quad-Core Intel Xeon
4GB 1066MHz DDR3 ECC
ATI Radeon HD 5770 1024MB
OSX 10.7.2

Software & Firmware:
Pro Tools HD 10.1.1
HD Native Firmware 1.03

Avid HW:
HDnative Card
MADI I/O
SYNC HD



Now, here is where it gets interesting:

the EXACT same setup - EVERYTHING - works perfectly fine without any error with Pro Tools 9.0.6!!!!!!!!

PT 10 stops the recording, and crashes the computer, PT 9 works fine!!!

AVID, please chime in!!

I think PT 10 may need a firmware update for the native card?????

please note, all we changed was the System Hard Drive, we made a new system with 10.7.2 and installed PT 9.0.6.

Everything is the same - PT 10.1.1. crashes, PT 9.0.6 works fine!!

3 weeks ago 10.1.1. was the latest release. that´s why we used it at that time.

we are going to test this with 10.1.3 this week, but will use 9.0.6 for the next couple of months....

we are recording TV Shows, and there is absolutely NO space for error.
we are working with PT everyday since PT6 days, and have NEVER seen such behaviour.

there are no Plug Ins installed, nothing. Fresh Drive, fresh OSX, fresh PT.


Opinions??

AVID?????



Thank you very much.
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