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Old 10-16-2020, 11:20 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Unintentional Crossgrade Perpetual License

Quote:
Originally Posted by StillHollow View Post
You are screwed. Same thing happened to my friend and just as you did he has forfeited his perpetual license. Really sucks but can you really expect anything else from AVID?
We have tried to make this clear... when you select a crossgrade in my.avid.com/products it shows "Trade in your Perpetual license for a Subscription and SAVE 50% off standard price for the first 2 YEARS" and clicking Buy Now posts "Please note: When selecting the “Crossgrade” option to move from a Perpetual license to a discounted Subscription you will be required to trade in your Perpetual license. The Crossgrade is not a renewal for your current Perpetual Software Updates + Support Plan." Did your friend start a support case?
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