[Barry Johns]

So I recently purchased an Aries guitar on the run that they do. I've never heard of these runs until the day before the deadline for placing the order. I've purchased over five guitar from Carvin over the last two decades, my very first purchase was actually in 1982 when I bought an X 100 B
stack.

Most of my experience with Carvin has been good, but I have had a few bad experiences along the way.

After I placed my order, I was watching a video and I noticed a picture of one of the previous runs, showing where apparently Jeff Kiesel hand signs the instruments. Out of all the instruments Ive purchase from Carvin in the past none of them have ever had a signature on them.

When placing the order, there was no mention whatsoever of this process as being part of the manufacturing process. I had no reasonable expectation that this would happen, as it had not happened on any of the guitars I purchased over the last two decades.

I know it may sound ridiculous, why do I care if the guitar signed or not? Well to me I do care, one thing I noted about the way he signs the guitars, se has a very sloppy signature it almost looks like a child signed it doesn't even resemble a signature. I'm picky, I keep my guitars in pristine condition, and I frankly just didn't want it on the guitar. I mean it is a custom guitar that's being made to my specifications, shouldn't I be able to decide whether that happens or not, especially considering it is not normal practice in their manufacturing process. If you order a guitar today from Carvin they are not going to sign it. Apparently this is something only happens on these runs, again these runs must be something relatively new, as I've never heard of them before and I've been a customer of the company for several decades as I mentioned before.

So you're probably asking yourself, why this long-winded conversation about a signature on a guitar. Well, here's why, I simply made a request that when they completed my guitar to please not sign the back of the guitar. The response I got literally shocked me. I'm still trying to get over it, as I'm completely dumbfounded not only with what the response was, but the way they handled it.

They refused to honor my request. Jeff personally got involved, and simply refused to not sign the guitar. Obviously I got frustrated with this, and I said look I'm making a simple request here why is it so difficult for you to not sign it? It's not like you had already done it, and nothing could be done about it, The guitars not even finished. Why is this a big deal I asked? They refused to answer that question!

I was basically told we really don't care, we're signing that guitar whether you like it or not. I told him that I was going to share this situation on social media, and they literally threatened me to not make any comments about this on social media. Lterally threatened me. All over a stupid signature. What kind of the ego does this guy have? I'm dumbfounded over all of this!

Well i'm not the kind of guy to be bullied by any corporation, so I posted my experience above on Facebook, yesterday evening, within minutes, they went in and deleted all of my post as well as all the comments by other users, and took away my ability to post on that website in the future. They couldn't defend thier actions, all they could do was silence me, well at least temporarily. This is the Internet, it is hard to silence people.