Quote:
Originally Posted by jburik1176
I'm trying to activate a PTHD12 upgrade code and am unable to do so because I can't link my ilok account with my Avid Master Account. Each time I try to link it I get the error message: "Failed to access the User ID. Please try again."
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Quote:
Originally Posted by jburik1176
Yes. I am able to log in both at ilok.com and by way of the iLok license manager.
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This is happening at
avid.com/accountilok/DefaultILok?
I see that you updated your case with your iLok account info, and I see that Michael is working on it. I'll check in with him, thanks for your patience.