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Old 08-08-2019, 11:15 AM
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Default Re: Cancelling subscription

Quote:
Originally Posted by abre View Post
That is not the case. I did not get an activation code. I crossgraded from a perpetual license which expired in 2016 to a yearly subscription paid monthly. It is showing as active. But i cannot activate the software.
Hi,
There is no activation code necessary, but there seems to be no license that had been generated on your iLok Account. The licensing team is already working on it through a support case (Case 03764224)
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