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Originally Posted by mik

... we have a expired suport plan but a-have a perpetual licence for pro tools ultimate.

We just bought a renew licence from sweetwater for an expired support plan.

Current licenses get Renewals, expired licences need Reinstatements - hope you got a Reinstatement!

Originally Posted by mik

... On the sweetwater page related to our item it says :
"Additional steps for Pro Tools expired plans and updates

If you are reinstating (aka restarting) an expired plan, the instructions above still apply to you, but you will need to also surrender your old license in exchange for a new one. To get your new license:

1. Go to the My Products and Subscriptions page of your Avid Master account.
2. Click the purple bar for your Pro Tools software, and click Select upgrade options.
3. Select the license you wish to upgrade and receive future updates."

Once licence is selected, nothing to do ?? ....

Once license is selected: Then hit the purple "Submit" button. That should do it.