[mik]

Hi,
Thanks a lot for your help.

Originally Posted by unkJE

I gather you copied your Reinstatement Code from Sweetwater & pasted it in the last space, where it says "Enter a reinstatement code" - as shown in your 1st image:
http://duc.avid.com/attachment.php?a...2&d=1587191477
...then got the “invalid code” message.

Yes, that's exact.

Originally Posted by unkJE

I’ve noticed when I highlight a code to copy it, it sometimes highlights the code, then highlights one or two extra spaces – which results in an “invalid code” message.
To get around this, I highlight up to the 2nd-last letter (or number etc.), then enter the last two letters (or numbers etc.), by manually typing them in.
Then hit “Enter” on your keyboard.
Please advise if this works for you.

I tried again and again, no extra space unfortunatly.

the link provide by sweetwater for activating was a little different than yours but it's a little ambiguous on the "expired licence" part of the explanation.
https://www.sweetwater.com/sweetcare...paign=avid_SAE
So i tried also to go to the activation page on the avid site with the code.
It seems the procedure goes until ilok check an then an error message :
"you don't have the good licence on your ilok."
Both licences Protools Ultimate perpetual that have no expiration date and "Protools plug ins bundle" which has a expiration date have been put as "available" in our account.We have that both licences.

Can't arrive to figure out what are we doing wrong.