[QUOTE=Southsidemusic;2510921]You need to start a support ticket with Avid as that's where the issue lies.
Hi Christopher, I raised a Case with Avid Customer support as advised, but Avid's reply was to say that proToolsFirst is not supported, and referred me back to these forums!
This is so frustrating!
I noticed this Shop servcie Transfer/replacement fee:
https://shop.avid.com/ccrz__ProductD...00&cclcl=en_GB
I'm perfectly happy to part with £20 if it means Avid will change the wrong Ilok ID. What do you think?
thanks, Jan