Quote:
Originally Posted by Dism
It also might be a user fault... tell us your problem, maybe we can help.
The reason why they charge for support is because so many people ask the same questions over and over again. Imagine sitting at a desk job where all you do is answer the same question 100 times a day when the information is readily available online. The support guys gotta get paid too...
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Sorry but that is BS. Im pretty sure they make plenty enough money to pay for support staff out of the money they make from sales.
If I buy a product for hundreds or thousands of dollars I expect real support by real human beings at least for few months not some kind of pseudo service online. It seems to be the way many of these companies are going these days. Charging more and more and offering no real service to the customers who are keeping them afloat. I have no pity for them , if they dont want to sit their answering the same questions all day then they can go get some other job. And if these companies dont want to help their customers then they wont have them for very long.