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Jeff,
I understand that, but my problem is past 4 weeks old now. I purchased a renewal license from a third party vendor (Sweetwater) as directed by Avid several weeks ago and is still waiting for resolution to this problem. I was last informed that Avid was still awaiting a replacement code. Very frustrated customer at this point.
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Understand your frustration, but this will get resolved.
It's important to note here that you own a perpetual license. Your license won't expire, so this issue will not impact your use of Pro Tools.
We'll get your Upgrade Plan renewal in place before the end of your term so that you'll continue to receive new software releases.