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Old 03-09-2017, 08:14 AM
jaffacake jaffacake is offline
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Join Date: Mar 2017
Location: Utah
Posts: 2
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by jeffro View Post
Welcome to the community.

Looks like there is a billing issue with your Subscription. Your case is still in progress so I deposited temp licenses to get you up and running.

Interesting... I received a notification of billing issues last week and updated my info accordingly. Once I did, my subscription status showed as "active" until this morning when I got another email saying there was a problem with billing. I re-entered my info once again and, just like before, my subscription currently says it is active.

I will check on it when I get back home today, and hopefully get it up and running with the temp license you supplied. Thanks for your help. I hope it's just a billing thing, much easier to deal with issues on my end